ServiceNow Business Analyst (SPM)

Deployment strategy · Evidence for this classification:

Analyst. In this role, you will analyze and design new business processes, monitoring and providing feedback on process performance. Collaborate with business users to identify and define detailed product requirements and use cases. Facilitate process redesign, serving as a liaison to the business community while advising on all change aspects. Responsibilities: Developing business processes, gathering requirements and developing stories Provide process flow and other required system documentation Build a trusting relationship with major project stakeholders and leads them to adoption of the best solution Assist in quality management reviews and ensures that all business and design requirements are met May also assist and sometimes lead test plan development and execution Supports Organizational Change Management (OCM) efforts by providing information on the “to be” solution