Senior Implementation Consultant

Who we are Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees. About the role As a Senior Implementation Consultant you will join the Implementation Services New Business department and be responsible for the onboarding of new plans, transfer plans and internal conversions. You will get to lead all elements of implementation events and tasks that include scope analysis and coordination with multiple internal and external parties. You will be a proactive and strategic consultant to our partners by communicating the implementation plan, including key objectives and solutions, scheduling, tracking and reporting to all parties. Best of all, you will become the primary resource for subject matter expertise on retirement plans and the implementation processes. As an influencer at Corebridge Financial, [... source excerpt omitted ...] f driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients. We want to hear from you today if you can: Provide consultation to internal/external customers on timing for implementation achievements. Analyze and effectively communicate broader operations aspects to help influence decisions across departments for services being implemented. Work closely with the assigned Relationship Manager, ongoing Account Manager and various internal business partners to ensure a smooth transition at the end of the project. Attend Finalist and Kick-off related me [... source excerpt omitted ...] ntation databases and reporting tools. Conduct lessons learned at the end of each implementation phase for continuous improvement purposes. Develop and complete plans to improve customer satisfaction and overall quality. Identify out of scope services and bring up as needed to ensure all services are included in pricing. Must be proactive in handling issues by anticipating the outcome of the process and ensuring all vital steps have been taken. Model and mentor others on Customer Service Excellence within Implementation. Develop key strategies for retention and future business wins through the interactions with Implementations Services. Identify gaps and facilitate trainin