Deployment Strategist, Live Accounts
AI summary of the role
GovWell is hiring a Deployment Strategist to serve as the frontline customer engagement lead for live government accounts, ensuring day-to-day platform success and driving adoption.
What you’ll do
- Serve as the primary point of contact for active customers, providing real-time support and troubleshooting issues as they arise.
- Help customers navigate workflows, answer product questions, and ensure smooth day-to-day operation of GovWell.
- Proactively identify opportunities to improve customer usage, including workflow optimization, feature adoption, and process improvements.
- Build strong relationships with municipal stakeholders and act as a trusted partner in their ongoing success.
What you’ll bring
- 3+ years of experience in customer success, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
- Strong problem solver who can think quickly and navigate real-time customer issues with limited information.
- Highly organized with the ability to manage multiple customers and priorities simultaneously.
- Clear and effective communicator, especially when explaining complex concepts to non-technical users.
Technologies
GovWell · AI operating system · workflow optimization · customer success platform
About GovWell
AI-native operating system for small and mid-sized US local governments, automating permitting, licensing, code enforcement, zoning and inspections to replace legacy vendors.
Series A · 50–100 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
hiring a Deployment Strategist, Live Accounts to support our customers in their day-to-day use of the platform and ensure long-term success. GovWell is the primary system of record for government staff and is used daily to run critical workflows. This role serves as the front line of customer engagement, helping cities and counties operate effectively while driving ongoing adoption and improvement. You will work closely with customers to resolve issues in real time, improve workflows, and ensure they consistently get value from the platform. You will also play a key role in shaping the product by surfacing patterns and feedback from daily usage. This is a hands-on, high-ownership role based in our NYC hybrid environment (3+ days per week in office), with 15–25% travel for customer engagement. 💻 What you’ll do Serve as the primary point of contact for active customers, providing
More from the job description
🏛️ About GovWell We the people — and the taxpayers — deserve good government. Yet today, interacting with government services is often frustrating and inefficient. GovWell is building the AI operating system transforming how governments serve communities, starting with local agencies. GovWell replaces legacy software for municipalities and counties, empowering public servants to radically streamline public services and cut internal processing time for permits and licenses by up to 95%. Founded in 2023, GovWell powers 5,000+ mission-critical processes for agencies in 35+ states serving millions of residents. The company has raised $35M in funding from Insight Partners, Work-Bench, and Bienville Capital, and the team works in person at GovWell HQ in New York City. Read more about our founding story in TechCrunch. ☀️ Why GovWell? A mission that matters: Building AI-powered products to fix outdated government systems isn’t just a technical challenge—it’s a historic opportunity to improve our foundational relationship with government and ensure trillions of tax dollars result in high quality services. WATCH: Mission & Vision with CEO & Co-Founder Troy LeCaire Real-world impact: GovWell’s product is the system of record for government services that affect millions of Americans. From streamlining permitting for small businesses to accelerating affordable housing development, you [... source excerpt omitted ...] osely with the founders while enjoying exceptional autonomy and ownership over your work. 🌟 Role overview GovWell is hiring a Deployment Strategist, Live Accounts to support our customers in their day-to-day use of the platform and ensure long-term success. GovWell is the primary system of record for government staff and is used daily to run critical workflows. This role serves as the front line of customer engagement, helping cities and counties operate effectively while driving ongoing adoption and improvement. You will work closely with customers to resolve issues in real time, improve workflows, and ensure they consistently get value from the platform. You will also play [... source excerpt omitted ...] surfacing patterns and feedback from daily usage. This is a hands-on, high-ownership role based in our NYC hybrid environment (3+ days per week in office), with 15–25% travel for customer engagement. 💻 What you’ll do Serve as the primary point of contact for active customers, providing real-time support and troubleshooting issues as they arise. Help customers navigate workflows, answer product questions, and ensure smooth day-to-day operation of GovWell. Proactively identify opportunities to improve customer usage, including workflow optimization, feature adoption, and process improvements. Build strong relationships with municipal stakeholders and act as a trusted partner
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