Digital Onboarding Platform Product Manager, VP

Citi is looking for a Digital Onboarding Platform Product Manager to lead the transformation of client onboarding across Services, including Payments, Liquidity, Trade and Custody — reducing cycle times from weeks to days and delivering measurable impact for clients at a global scale. Sitting within Citi's Services organization, this high-profile role owns the end-to-end product vision, roadmap, and delivery of a scalable digital onboarding platform, working across cross-functional teams and senior stakeholders to shape the future of online banking. If you thrive in a fast-paced, ambiguous environment and are energized by driving meaningful change through technology and product strategy, this is your opportunity to make a lasting mark. Responsibilities Lead the development and execution of the digital onboarding platform roadmap, translating strategic objectives into prioritized, well-scoped initiatives with clear business cases and measurable KPIs. Revolutionize the client onboarding experience across Payments, Liquidity, Trade and Custody by applying Straight Through Processing methodology powered by Data and Onboarding APIs, cutting cycle times from weeks to near real time. Build scalable platform capabilities that support onboarding automation across product lines within Services, ensuring globally consistent and platform-agnostic delivery. Manage and prioritize the pr [... source excerpt omitted ...] ents and technical delivery. Collaborate with UI/UX designers and subject matter experts using design-thinking methodology to co-create the target state onboarding experience for clients and internal teams. Drive alignment on roadmap prioritization and target state vision with cross-functional stakeholders and senior leaders across technology, operations, and business functions. Transform documentation processes through intelligent automation capabilities including auto-discovery, prefill, eSignatures, and digital lodgment to reduce manual effort and accelerate onboarding. Analyze competitive landscapes, emerging financial technologies, and market trends to continuously inf [... source excerpt omitted ...] nd. Demonstrated ability to build and manage product roadmaps, prioritize backlogs, and orchestrate delivery across multiple teams in an agile environment. Experience working on client onboarding automation, online banking portals, or digital platforms within financial services — specifically across Payments, Liquidity, Trade, Custody, and/or Cards. Proven analytical capability — able to assess business requirements, evaluate competitive positioning, and translate insights into clear product decisions. Effective communicator across all levels of seniority and varying degrees of technical expertise, with the ability to align stakeholders and drive consensus on complex topics