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NEXTMOVEFDE careers · United States
NICE

AI Solution Strategist

AI summary of the role

This role operates at the intersection of AI product strategy, pre-sales, and customer success, focusing on defining, developing, and launching conversational AI agents for large-scale customer interactions.

What you’ll do

  • Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
  • Convert business requirements into well-designed, high-performing AI agents.
  • Lead delivery across multiple concurrent complex agentic projects with high visibility from both customer and company perspectives.
  • Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.

What you’ll bring

  • Bachelor's degree in Computer Science, Information Systems or related discipline (or equivalent experience).
  • Proven ability to juggle multiple high-stakes projects at once.
  • Solid grasp of software development fundamentals, product management, and engineering workflows.
  • Experience with conversational design principles and customer experience strategy.

Technologies

conversational AI · AI agents · conversational design · product management · customer experience

About NICE

NICE builds CXone Mpower, a cloud platform for AI-powered customer-experience, contact-center operations, workforce optimization, and digital/financial-crime analytics for global enterprises.

Public · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? You'll operate at the crossroads of AI product strategy, (pre) sales and customer success. Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution. How will you make an impact? Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
How jobs are selected

Employer postings · Data from · Sources