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NEXTMOVEFDE careers · United States
Accenture

Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Manager/Senior Manager

AI summary of the role

This is a Manager/Senior Manager role within Accenture Song's Global Network, focused on leading Google Contact Center AI (CCAI) transformations for clients.

What you’ll do

  • Provide CX solutions using Google CCAI suite (Dialogflow CX, Agent Assist, Insights CX) and Google Gen AI products (Vertex AI, Gemini, etc.)
  • Co-lead the Google Contact Center Offering, building the practice from scratch and attracting top talent
  • Lead design thinking workshops to shape Gen AI implementation strategy and business value proposition
  • Perform CX management capability assessments and co-create roadmap for leading-class CX capabilities

What you’ll bring

  • 9+ years of experience with Google CCAI solutions (Dialogflow, Insights, CX projects)
  • Bachelor's Degree completed; MBA from tier 1 institute highly desirable
  • Thorough understanding of CX & contact center architecture with Google CCAI project experience
  • Experience building Gen AI based use-cases and solutions across industries

Technologies

Google CCAI · Dialogflow CX · Agent Assist · Insights CX · Vertex AI · Google Gemini · Gen AI · CCaaS · Conversational AI · Amazon Lex · IBM Watson · Microsoft PVA

About Accenture

Accenture helps enterprises and governments reinvent strategy, technology, operations and customer growth through global consulting, managed services, AI/data, cloud and ecosystem partnerships.

Public · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

commerce/sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, commerce/sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini,
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