Senior Director, Solutions Engineering | Americas | Remote
AI summary of the role
Senior Director leading the Solutions Engineering team across the Americas, owning technical sales strategy, ARR, NRR, and pipeline.
What you’ll do
- Recruit, ramp, and mentor a team of presales SE leaders and ICs from diverse backgrounds, balancing hands-on fieldwork with team leadership.
- Own the region's numbers (ARR, NRR, pipeline coverage, forecast accuracy) and run a consistent forecasting cadence with your team.
- Act as executive sponsor for key accounts, and support the team's evaluations, demos, deep dives, and POVs.
- Partner with Product and Engineering to represent customer needs and prioritize based on data, not just requests.
What you’ll bring
- 3+ years in a Director-level role leading a team, plus 5–10 years in high tech in technical roles (Developer, Architect, Sales Engineer/Architect, Manager, etc.)
- A hands-on approach to the technology: you stay current on the product and get directly involved in demos, deep dives, and POVs
- Experience selling monitoring, data, or visualization products, with enough technical depth to be credible with engineering and executive buyers
- A track record of success in a fast-paced, high-growth, remote-first startup environment
Technologies
Grafana · Grafana Cloud · monitoring · observability · visualization · data · open-source · PLG · cloud-first
About Grafana Labs
Open and composable observability platform for engineering teams to visualize, monitor, and investigate metrics, logs, traces, and profiles across cloud and self-managed environments.
Series D · 1000–2000 people
Source and classification
Deployment team leadership · Evidence for this classification:
us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. As Senior Director, Solutions Engineering for the Americas, you'll build and lead a team of high-performing Solutions Engineers. You'll own the region's technical sales strategy alongside your sales leadership counterparts, and partner with Customer Experience, Marketing, Product, and Engineering to drive adoption, retention, and expansion across our customer base. This is a role for technical leaders, not people managers who stayHow jobs are selected
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