Senior Platform Analyst

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Summary: In this role, you will collaborate with business and technology teams to design, implement, and optimize solutions within Microsoft Dynamics 365 and related third-party platforms. You will analyze business requirements, develop product solutions, and support Agile delivery processes to improve operational efficiency and user experience. You will partner with stakeholders, engineers, and administrators to ensure platform solutions align with business objectives, maintain data integrity, and support continuous improvement initiatives. Responsibilities: Develop user stories, product backlogs, acceptance criteria, and solution designs for assigned platform products and initiatives by gathering, analyzing, and documenting business and functional requirements. Lead stakeholder interviews, discovery workshops, and business process reviews to identify requirements, evaluate impacts across applications and workflows, and recommend plat [... source excerpt omitted ...] business processes. Collaborate with development teams, platform administrators, and cross-functional stakeholders to ensure solutions meet functional, technical, and operational requirements. Utilize SQL queries, reporting tools, and platform interfaces to analyze data, support reporting needs, and identify discrepancies or improvement opportunities. Design business process flows, data mappings, and integration solutions across systems within the platform environment. Develop process documentation, training materials, work effort estimates, and end-user support resources while following established procedures and recommending best practices. Qualifications: Relevant degree pre [... source excerpt omitted ...] d. Experience supporting Microsoft Dynamics 365, including the Sales module, and related business platforms required. Experience gathering, documenting, and translating business requirements into functional solutions, user stories, and acceptance criteria required. Knowledge of Agile methodologies, Scrum practices, backlog management processes, and solution delivery lifecycles required. Experience supporting platform configuration, integrations, CRM security roles, workflows, automation capabilities, and process optimization initiatives, and user acceptance testing activities required. Knowledge of reporting, dashboard development, sales performance metrics, and data analysis te