Account Manager - Enterprise
AI summary of the role
Own the full commercial relationship and customer success for 25-50 enterprise accounts (2,000-10,000 employees), driving NRR, cross-sell, and renewals.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts
- Drive NRR, cross-sell into ElevenLabs' expanding product suite, and lead renewals end to end
- Advise customers on agent design, voice customization, conversation flows, and integrations using product data to spot friction
- Build executive relationships, success plans, and expansion motions to drive meaningful outcomes at scale
What you’ll bring
- 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products with quantified enterprise wins
- Own revenue outcomes end to end at the enterprise level - quota, retention, and expansion - without a sales handoff
- Ability to hold technical conversations with developers and engineering teams; familiarity with AI concepts, API integrations, and SDKs
- Use product data to spot health signals, identify expansion opportunities, and prevent churn
Technologies
AI · voice AI · API integrations · SDKs · conversational AI · agent design · voice customization · product data · NRR · ARR
About ElevenLabs
AI research and product company building voice, music, and audio foundation models, plus a platform for enterprises to deploy voice agents at scale.
Series D
Source and classification
Customer adoption & accounts · Evidence for this classification:
across a book of 25 to 50 enterprise accounts - the builders, innovators, and product teams at companies between 2,000 and 10,000 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-impact, high-depth role. You'll manage a focused book while building the executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale. If you love the challenge of going deep with complex organizations while keeping commercial momentum, this role was built for you. On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who connects what's
More from the job description
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job title [... source excerpt omitted ...] ing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the r [... source excerpt omitted ...] d sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-impact, high-depth role. You'll manage a focused book while building the executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale. If you love the challenge of going deep with complex organizations while keeping commercial momentum, this role was built for you. On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who c
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