Public Sector Program Manager / Customer Success Manager (Ft. Bragg, NC)
AI summary of the role
This role leads technical delivery, customer success, and relationship management for Unstructured's public sector customers, primarily within the U.S.
What you’ll do
- Own end-to-end program delivery lifecycle for public sector accounts, ensuring milestones, deliverables, and timelines are met.
- Act as primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value.
- Manage contract execution, subcontracts, and ensure compliance with federal procurement and security standards.
- Guide customers through implementation and integration of Unstructured solutions within existing workflows.
What you’ll bring
- 3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense.
- Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement.
- Ability to work regularly onsite in or near Fort Bragg, NC.
- Active SECRET clearance (TS/SCI eligibility strongly preferred).
Technologies
machine learning · AI · enterprise software · SaaS · cloud · on-premises
About Unstructured
Builds the ingestion, transformation, enrichment, and orchestration layer that converts PDFs, emails, images, Office docs, HTML, audio, video, and other unstructured content into AI-ready data for RAG, agents, search, and downstream extraction workflows.
Series B · 100–200 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
program management, technical expertise, and customer advocacy to ensure seamless delivery of Unstructured solutions for government clients. This role is based in or near Fort Bragg (Fayetteville), North Carolina, as the individual will spend significant time onsite and engaging directly with Special Operations stakeholders. The ideal candidate brings an existing relationship with USSOCOM or SOCOM components, either through prior military service or business engagement. You will oversee public sector customer onboarding, manage technical integrations, coordinate across internal teams, and drive ongoing adoption and success. With your program management skills and public sector expertise, you will ensure compliance, execution excellence, and measurable mission impact for our customers. Key Responsibilities Program & Engagement Management: Own the end-to-end program delivery
More from the job description
Unstructured is defining the standard for enterprise data transformation in the age of LLMs and generative AI. In just two years, we’ve raised over $65M from world-class investors, including Menlo Ventures, Bain Capital, Databricks, NVIDIA, Microsoft, and IBM. Our open-source toolkit has been downloaded 61M+ times and is used by 90% of the Fortune 1000. We power production AI workflows across commercial and federal sectors, transforming PDFs, HTML, Word docs, images, emails, and more into AI-ready data pipelines that scale. We’re not just building tools, we’re building the backbone of generative AI and the infrastructure that unlocks intelligence across industries. We are seeking a Public Sector Program Manager / Customer Success Manager (Ft. Bragg, NC) to lead technical delivery, customer success, and relationship management with our public sector customers. This role combines program management, technical expertise, and customer advocacy to ensure seamless delivery of Unstructured solutions for government clients. This role is based in or near Fort Bragg (Fayetteville), North Carolina, as the individual will spend significant time onsite and engaging directly with Special Operations stakeholders. The ideal candidate brings an existing relationship with USSOCOM or SOCOM components, either through prior military service or business engagement. You will oversee public secto [... source excerpt omitted ...] boarding, manage technical integrations, coordinate across internal teams, and drive ongoing adoption and success. With your program management skills and public sector expertise, you will ensure compliance, execution excellence, and measurable mission impact for our customers. Key Responsibilities Program & Engagement Management: Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met. Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions. Ensure programs [... source excerpt omitted ...] align with customer missions, security requirements, and compliance frameworks. Customer Success & Relationship Management: Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value. Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform. Contract & Compliance Management: Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations. Manage subcontracts, build effective partner relationships, navigate procurement
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