Key Account Manager - San Francisco, California
AI summary of the role
iRhythm is hiring a Key Account Manager to support high-volume accounts in the San Francisco area.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Strategically partner with the iRhythm Sales organization to ensure success of customers and patients within large account segment.
- Drive customer and account performance by monitoring registration volume, device inventory, satisfaction, clinical effectiveness, and workflow efficiency.
- Serve as primary point of contact for internal teams and liaison with billing, clinical operations, legal, finance, inventory, and customer care.
- Train customers on iRhythm service tools (ZioSuite, MyZio, etc.) and resolve customer issues in a timely manner.
What you’ll bring
- Bachelor’s degree highly preferred or equivalent combination of education, training, and experience.
- At least 3 years in a sales, account management or customer success role supporting large or complex accounts.
- Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in healthcare, medical device, or biotechnology environment.
- Proficiency with CRM (Salesforce), reporting, and Microsoft Office.
Technologies
ZioSuite · MyZio · Salesforce · Microsoft Office · CRM
About iRhythm Technologies
Provides Zio wearable ECG monitors plus AI-backed analysis and clinician reports for ambulatory cardiac arrhythmia diagnosis.
Public · 2000–5000 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster. About This Role We are looking for a Key Account Manager for our San Francisco, California area. In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm’s highest-volume accounts. In this role, you will cultivate and sustain long-term customer relationships, while meeting and exceeding KPIs. Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams. As a
More from the job description
Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Boldly innovating to create trusted solutions that detect, predict, and prevent disease. Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster. About This Role We are looking for a Key Account Manager for our San Francisco, California area. In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm’s highest-volume a [... source excerpt omitted ...] ing and exceeding KPIs. Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams. As a Key Account Manager, you will be the customers' primary escalation and intervention point of contact. The compensation for this role is a base of $105,000 with a 15% annual bonus. What you’ll be doing Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment. Drive customer and account performance by m [... source excerpt omitted ...] management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency. Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance. Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.). Act in a timely manner to resolve customer issues. Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary. Manage, on
Employer postings · Data from · Sources