Customer Engineer

=== Page: https://hexhq.notion.site/the-customer-team-hex?pvs=143 === About the Role Hex's customer base is growing and changing quickly as our space and product evolve. To keep pace with this growth, we are hiring the next addition to our Customer Engineering team! Customer Engineering at Hex is a post-sale focused role that works closely with our Account Executives, Product Experts and EPD teams to deliver a top-notch technical customer experience. As a Customer Engineer, you will use your data and project management expertise to effectively onboard new customers as they begin their journey with Hex while setting them up for long-term success. Our CE team works closely with customers throughout their partnership with Hex to build and implement customer-focused frameworks, advise customers on data curation strategies to enable Hex AI, and educate end users on Hex's unique capabilities. Your work is crucial to drive expansion revenue and our product roadmap. By being hands-on with customers, you are the eyes and ears of the company. A large part of your role will be translating all of that valuable information into insights for Product, GTM leadership, and more! Reporting directly to our Customer Engineering Lead, this role is perfect for someone looking to have a big impact on a growing team and contribute ideas for how this role will continue to change. What you will d [... source excerpt omitted ...] tion with core data personas Experiment with implementation, onboarding and training programs aligned to the newest parts of Hex’s product Build relationships with Hex owners at customers in your book of business to get valuable feedback, test early product features, and help them drive product adoption Identify patterns from your book of business that can be reused, automated, or incorporated into the product experience Aggregate and share product feedback internally based on your experiences working hands-on with customers to inform our product roadmap and prioritization Who you might be: You’re customer and data-obsessed. You have 3+ years working in a technical customer [... source excerpt omitted ...] rete, actionable hypotheses to test with minimal overhead. Based in SF and excited to work in office 2 days per week or based in PST timezone If you want to learn more about the Customer team, what we do, and how we work, please check out our team page! In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off. The on-target-earnings (base + variable) for this role is: $166,000 - $205,000. The OTE range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placem