Director, Client Engagement – Maternity Leave Coverage
AI summary of the role
Temporary Director-level role (maternity leave coverage, Nov–Apr) leading David Yurman's Client Engagement team.
What you’ll do
- Lead day-to-day Client Engagement team and execute established clienteling strategy across retail and commercial channels.
- Drive rollout of enhanced measurement framework and adoption of new clienteling devices with Retail leadership.
- Define business requirements for appointment booking and loyalty tracking enhancements in the Clienteling application.
- Develop and manage an integrated Client Engagement activation calendar aligned with commercial, product, and marketing moments.
What you’ll bring
- 6+ years in CRM, Client Engagement, Clienteling, Loyalty, or Direct Marketing with progressive responsibility.
- 3+ years leadership experience managing a team.
- Retail experience required; luxury retail strongly preferred.
- Experience in omnichannel retail CRM/clienteling environment and managing CRM/loyalty programs.
Technologies
CRM · Clienteling · Tableau · SQL · Microsoft Excel · Loyalty tracking · Appointment booking
Source and classification
Deployment strategy · Evidence for this classification:
every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance. Job Description Director, Client Engagement – Maternity Leave Coverage : November – April Overview David Yurman is seeking an experienced Director of Client Engagement to provide maternity leave coverage for the Client Engagement team. This temporary leadership role will ensure continuity of the Client Engagement function while advancing several key business priorities during the coverage period. The Director will provide day-to-day leadership for the Client Engagement team and oversee the execution of David Yurman’s
More from the job description
About Us David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at retail stores throughout the United States, Canada, Hong Kong and France and at locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers. Our Values At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance. Job Description Director, Client Engagement – Maternity Leave Coverage : November – April Overview David Yurman is seeking an exp [... source excerpt omitted ...] e continuity of the Client Engagement function while advancing several key business priorities during the coverage period. The Director will provide day-to-day leadership for the Client Engagement team and oversee the execution of David Yurman’s established clienteling strategy, with a focus on strengthening client relationships, driving repeat business, enabling sales teams, and increasing adoption of clienteling practices and tools. This role will partner closely with Retail, Commercial, Marketing, Client Experience, Events, Learning & Transformation, Analytics, and Technology teams to ensure Client Engagement priorities are translated into meaningful and actionable program [... source excerpt omitted ...] e ongoing responsibilities of the function, the Director will be accountable for advancing a defined set of priority initiatives during the coverage period, including foundational clienteling programs, technology enhancements, and a coordinated Client Engagement activation calendar. The ideal candidate is a strong operator, collaborative leader, and experienced clienteling practitioner who can quickly integrate into an established team, navigate a cross-functional organization, and balance day-to-day leadership with delivery against key initiatives. Key Priorities During the Coverage Period In addition to providing leadership and continuity for the Client Engagement function
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