Customer Solutions Manager

At Stoke, we believe a thriving space economy will enable a vibrant, sustainable, and equitable future here on Earth. That is why we’re building Nova, our fully and rapidly reusable launch vehicle. Designed for daily flight, Nova tackles the core challenges of space transportation by reducing cost, increasing availability, and improving reliability. By radically lowering launch costs and increasing flight cadence, we’re helping create a truly scalable space industry. Our team is mission-driven, collaborative, and empowered to take ownership of their work. If you want to work alongside some of the most dedicated and talented people on Earth, we’d love to have you join us. Description As a Customer Solutions Manager, you’ll lead the charge in helping world's most innovative hardware engineers and manufacturers integrate, adopt, and scale with Boltline. You’ll serve as their strategic partner and advocate, driving onboarding excellence, adoption momentum, and long-term success while collaborating across teams to build scalable processes and tools that amplify customer impact. Responsibilities Customer Enablement & Onboarding Leadership: Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with their business objectives Adoption Engine Development: Build and optimize customer adoption frameworks, [... source excerpt omitted ...] ate measurable ROI Technical & Domain Expertise: Serve as a trusted advisor on manufacturing data flows, engineering workflows, and systems integration with deep product mastery Customer Partnership & Advocacy: Cultivate executive-level relationships, ensure high satisfaction and retention, and position customers as references Scalability & Process Innovation: Develop repeatable tools, templates, and automation to support onboarding and adoption at scale; collaborate with product, engineering, and go-to-market teams to refine processes Feedback Loop & Risk Mitigation: Proactively surface customer insights to influence product roadmap; identify and resolve risks before they es [... source excerpt omitted ...] iver seamless customer outcomes and internal alignment Qualifications 5-10+ years of experience in Hardware Manufacturing B2B SaaS (highly preferred) with at least 3 years in a customer-facing technical or solutions role (e.g., Solutions Engineering, Customer Success, Technical Account Management, Consulting, Product Management) Hands-on experience implementing or supporting complex systems such as MES, ERP, PLM, or similar Domain familiarity with aerospace, defense, energy, or hardware-intensive industries Exceptional communication, stakeholder management, and consultative skills, able to influence technical and executive audiences Strong process design and analytical thi