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NEXTMOVEFDE careers · United States
Firemon

Technical Account Manager

AI summary of the role

FireMon seeks a Technical Account Manager to serve as a technical advocate for enterprise customers, ensuring their needs are met across support, services, and product development.

No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.

What you’ll do

  • Manage overall relationships with assigned end-users, increasing adoption, retention, and satisfaction.
  • Provide project leadership for customers' major FireMon programs.
  • Collaborate cross-functionally with Support, R&D, Product Management, and Sales to address customer needs.
  • Provide hands-on support for system health checks, user/device management, troubleshooting, upgrades, and monitoring.

What you’ll bring

  • Bachelor's Degree in Computer Science, IT, or related field.
  • 5+ years in technical project management, technical account management, professional services, or similar customer-facing roles.
  • 3+ years managing or architecting complex network infrastructures (router/switch-based and software-defined virtual networks).
  • Experience with client-server applications, Unix/Linux system administration, or software development.

Technologies

FireMon · network security · router/switch · software-defined networking · Unix/Linux · client-server · CCNA · system administration · security patches

Source and classification

Customer adoption & accounts · Evidence for this classification:

FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the FireMon.com domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact us at security@firemon.com FireMon is a recognized innovator in global cybersecurity, leading the way with disruptive technologies and forward-thinking solutions. Here, proactive thinking is not just encouraged—it’s celebrated. Our fast-paced, cutting-edge environment fuels continuous innovation, shaping how we build products, support customers, and drive results every day. The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed
More from the job description

FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the FireMon.com domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact us at security@firemon.com FireMon is a recognized innovator in global cybersecurity, leading the way with disruptive technologies and forward-thinking solutions. Here, proactive thinking is not just encouraged—it’s celebrated. Our fast-paced, cutting-edge environment fuels continuous innovation, shaping how we build products, support customers, and drive results every day. The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap. You will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and [... source excerpt omitted ...] its. About the role Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction. Provide project leadership for customers' major FireMon programs. Collaborate cross-functionally with FireMon teams—including Support, R&D, Product Management, and Sales—to address customer needs and deliver high-impact outcomes. Management, and Sales, on customers' technical issues and projects. Maintain current functional and technical knowledge of the FireMon product line. Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities. Manage mu [... source excerpt omitted ...] tiple customer engagements, balancing priorities and driving resolution across requests. Share insights and constructive feedback with internal teams to help improve products and customer experiences. Document best practices in developing and deploying FireMon solutions in the customers' environments. Be a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problems. Partner with account teams to manage expectations and provide a clear view of customer progress and health throughout their lifecycle. Commit to continuous learning by maintaining relevant certifications and gaining new ones each y

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