Embedded Technical Account Manager, Federal

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Embedded Technical Account Manager (TAM) will serve as Axon’s primary on-site representative. In this role, you will own the day-to-day relationship between Axon and the government, acting as the expert-in-residence on Axon’s Evidence.com platform and the full suite of Body Worn Camera (BWC), TASER, and video technology solutions. You will serve as the strategic bridge between federal government and internal Axon teams—ensuring the Axon platform operates with maximum reliability, security, and mission impact. From platform architecture and compliance to eDiscovery, redaction, and asset management, you will be the trusted advisor that keeps one of the nation’s most critical law enforcement agencies running at peak effectiveness. What You’ll Do Location: Arlington, VA Reports to: VP, Federal Customer Ops [... source excerpt omitted ...] requirements Serve as the primary point of contact for day-to-day user requests, incident resolution, and request fulfillment, meeting and exceeding defined SLA thresholds Lead customer discovery sessions to advise government stakeholders on the best use of Axon Evidence to meet operational requirements and agency objectives Provide expert-led support for eDiscovery, FOIA, and redaction workflows, administering role-based access controls and user access management Manage comprehensive asset lifecycle for the Axon Evidence and BWC program, including hardware provisioning, inventory tracking, shipping, and equipment return Ensure ongoing maintenance and compliance of the FedR [... source excerpt omitted ...] sks in a methodical and disciplined manner Develop and maintain technical documentation to ease understanding and adoption of Axon products and services across users Communicate customer insights and feedback to internal Axon teams to influence product improvements and roadmap decisions Maintain availability in alignment with USMS core hours (9AM–5PM M–F) and support after-hours or on-call operations as required Uphold all USMS, DOJ, and federal security policies, including safeguarding Sensitive But Unclassified (SBU) and Controlled Unclassified Information (CUI) What You Bring Bachelor’s Degree or equivalent work experience 10+ years of experience working with federal, M