Deployment Strategist

PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit. A Deployment Strategist at PolyAI is the commander in chief of a customer service transformation. It is their job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client. Day to day, you’ll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they’re the right ones. Your responsibility will involve: Own the delivery of transformative virtual assistants at serious scale - from deployments handling hundreds of thousands of calls a day to high-stakes PoCs where your speed, strategy and creativity win the deal Going beyond individual delivery - advising Fortune 500 customers on how to fundamentally reshape their customer service organisations using gravitas, executive presence and knowledge Be the single point of accountability for del [... source excerpt omitted ...] tion, adoption, and account health - with the autonomy to know what's working and what isn't and the creativity to bring the right team together to solve it Communicating wins to clients in a way that builds trust, proves value, and drives expansion Raise the bar across agent design, solutions consulting, and engineering, pushing teams to build the best possible voice experience Collaborating with the pre-sales and sales teams to determine the best solution for a business need Minimum Requirements: 5+ years in technical delivery leadership A track record of delivering large scale, transformative projects, ideally within AI or for customers in regulated environments Incre [... source excerpt omitted ...] nts, knowing how to simplify complex and dynamic work, and keeping things moving even when the path forward isn’t clear The ability to think strategically, looking across a broad customer base, spotting patterns fast, and connect the dots between commercial risk, technical risk, and what to do next A painstaking attention to detail - we show our clients the very best we have to offer, and no less Strong customer obsession and focus on delivering value An appetite to continuously improve processes and ways of working Preferred Requirements: Experience with customer service or process automation, especially processes involving AI Knowledge of project management principles, a