Technical Program Manager

Help us solve fraud asap with Casap, where we’re building the world's first AI-native disputes automation and fraud prevention platform. Our mission is to create a future where trust is a given and fraud is rare by empowering financial institutions to automate disputes, eliminate first-party fraud, and turn manual back-office workflows into loyalty-building moments for customers and members. We’re a Series A startup founded by product leaders from Robinhood and Chime, and we’ve raised over $30M from Emergence, Lightspeed, Primary Ventures, SoFi, and others. We have incredible product market fit, an exceptionally ambitious and kind culture, and our CEO, Shanthi, was recently named to Inc. Magazine’s 2026 Female Founders 500. Over the past 12 months we’ve more than 10x’ed revenue and we’re just getting started. Location This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays. About the Role Casap is seeking talented Technical Program Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the forefront of automation and Artificial Intelligence. What You'll Do Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding. Lead tec [... source excerpt omitted ...] , timeline, and integration needs. Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team. Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs. Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track. Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach. Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs. Ensure a smooth handoff to the [... source excerpt omitted ...] cience, Engineering, or a related technical field, or equivalent hands-on software engineering experience. Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams. Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries. Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders. Excellent communication skills with the ability to engage both technical and executive-level stakeholders. Highly organized and detail-oriented, with the ability to manage multiple pr