Enterprise Customer Success Manager

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer onboarding to revenue retention. More specifically you will: Leverage your expert analytical skills to deliver results against our shared measures of success with customers Implement and optimize solutions that improve product performance Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success Work with AdOps to oversee the accurate implementation of new campaigns and integrations Key Focuses: [... source excerpt omitted ...] their challenges, and offering strategic guidance to help them meet their recruiting goals Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells Monitor and optimize performance to ensure measure of success targets are exceeded Oversee account setup and project manage the implementation to launch, including customer training and onboarding Serve as point person for your customer and leverage internal teams to troubleshoot technical issues Travel to visit customers as needed to review performance and build a strong partnership Maintain advanced knowledge of various indu [... source excerpt omitted ...] hance workflow process and function Minimum Qualifications: 2+ years of experience as a Customer Success Manager 1+ year of experience working with Enterprise and/or high value customers Experience with Recruitment Advertising and/or Performance Based Advertising Passion for providing excellent customer service and creating “WOW” experiences Ability to develop and deliver compelling presentations using data storytelling Detail-oriented, organized, and strong time-management skills Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment Easily builds rapport and establishes relationships with customers and coll