Senior Value Consultant - East

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a Senior Value Consultant at Parloa, you own the financial and strategic narrative behind our most critical enterprise AI deals. You will architect and validate CFO-grade business cases, ensuring our customers clearly understand—and can defend—the economic impact of adopting Parloa. This is a highly strategic, customer-facing role where you operate at the intersection of Sales, Solutions Engineering, and executive stakeholders. You translate complex AI capabilities into measurable business outcomes, enabling a shift from feature-led selling to value-led decision-making. You will work on high-impact, $1M+ enterprise opportunities, partnering closely with Account Executives and Solution Engineers to shape deal strategy, influence executive stakeholders, and drive confident investment decisions. This is your opportu [... source excerpt omitted ...] raming through late-stage deal support and post-live value validation Build CFO-grade ROI models quantifying impact across cost reduction, productivity gains, revenue uplift, and customer experience improvements Lead executive value discovery sessions and workshops, translating qualitative business priorities into quantified financial outcomes Partner with Account Executives on strategic deals, shaping value narratives for prioritization, pricing, competitive positioning, and expansion Enable value-led selling by developing standardized frameworks, benchmarks, and repeatable tooling (including Parloa Value Studio) Translate complex financial analysis into clear, compelling e [... source excerpt omitted ...] inciples rather than relying on templated approaches Nice to Have: Industry experience in Travel, Insurance, Healthcare, Financial Services, or Retail, especially in large-scale customer operations environments Exposure to contact center operations or CX technology ecosystems (e.g., CCaaS, CRM, workforce management, analytics platforms) Background in enterprise SaaS, AI companies, or top-tier consulting firms supporting complex enterprise sales cycles Our Recruiting Process: Talent Acquisition → Hiring Manager → Case Study / Presentation → Bar Raiser Travel: Travel up to ~40% to support enterprise customers, primarily across the US Why Parloa? We’re at the beginning of