Senior Director, Mobile Platform Engineering
AI summary of the role
Build and lead a world-class Mobile Platform Engineering organization in West Palm Beach, hiring AI, Android, iOS, and platform talent.
What you’ll do
- Own the technical roadmap for enterprise mobile platform capabilities across Android and iOS, including frameworks, SDKs, and platform patterns.
- Establish on-call rotations, incident response, and blameless postmortem culture to drive reliability.
- Architect mobile platform capabilities for offline-first, synchronization, notifications, real-time interactions, and workflow execution.
- Drive AI-native engineering culture with AI-assisted development, automated quality, and agentic workflows.
What you’ll bring
- 12+ years of software engineering experience with significant experience leading mobile engineering organizations (Android and iOS).
- 3+ years leading engineering managers or multi-team organizations.
- Strong technical depth in mobile architecture, APIs, distributed systems, cloud-native services, networking, security, data synchronization, and MAM/MDM enterprise integrations.
- Track record building and scaling enterprise-grade mobile applications or mobile platforms used at large scale.
Technologies
Android · iOS · MAM/MDM · CI/CD · RAG · LangChain · Semantic Kernel · Azure AI · OpenAI · Anthropic · Gemini · on-device AI
About ServiceNow
Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
startup with the scale of a global enterprise — this is that moment. About the role: Build and lead a world-class Mobile Platform Engineering organization in West Palm Beach that powers AI-native enterprise experiences across iOS and Android. This leader will hire exceptional mobile and AI talent, establish an AI-forward engineering culture, and deliver scalable mobile platform capabilities for purpose-built enterprise applications. Build an AI-Native Engineering Culture in West Palm Beach Establish and grow the Mobile Platform Engineering organization in West Palm Beach as a strategic hub for mobile and AI innovation. Recruit, develop, and retain excellent AI, Android, iOS, and mobile platform engineering talent. Embed AI-assisted development, automated quality systems, agentic workflows, and rapid experimentation into day-to-day engineering practices. Create a high-performance
More from the job description
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description ServiceNow is opening a new AI engineering hub in West Palm Beach and hiring the founding leaders who will define its culture, teams, and technical direction from day one. If you've wanted the ownership of a startup with the scale of a global enterprise — this is that moment. About the role: Build and lead a world-class Mobile Platform Engineering organization in West Palm Beach that powers AI-native enterprise experiences across iOS and Android. This leader will hire exceptional mobile and AI talent, establish an AI-forward engineering culture, and deliver scalable mobile platform capabilities for purpose-built enterprise applications. Build an AI-Native Engineering Culture in West Palm Beach Es [... source excerpt omitted ...] uality systems, agentic workflows, and rapid experimentation into day-to-day engineering practices. Create a high-performance culture centered on ownership, technical excellence, customer impact, and continuous learning. Lead Mobile Platform Strategy and Execution Own the technical roadmap for enterprise mobile platform capabilities across Android and iOS. Establish and run on-call rotations, incident response processes, and a blameless postmortem culture that drives reliability improvements. Define reusable frameworks, SDKs, and platform patterns that accelerate application development across multiple product teams. Partner with Product, Design, AI, Infrastructure, and Bus [... source excerpt omitted ...] y, and operational rigor across the mobile platform. Architect Enterprise Mobile Experiences Design mobile platform capabilities for purpose-built enterprise applications across customer service, field service, operations, and productivity workflows. Lead architecture for synchronization, offline-first experiences, notifications, inbox experiences, real-time interactions, and workflow execution. Ensure applications perform reliably in low-connectivity and offline environments while meeting enterprise-grade security, privacy, and compliance requirements. Create seamless experiences across mobile clients, AI services, platform capabilities, and enterprise workflows. Provide T
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