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NEXTMOVEFDE careers · United States
Oshkosh

Digital Customer Experience Lead

AI summary of the role

Lead the technical evolution of customer touchpoints at a specialty vehicle manufacturer transitioning into an industrial technology company.

What you’ll do

  • Guide AI innovation for high-volume e-commerce, including IoT telemetry pipelines, AI agents for 24/7 technical support, and ML-driven recommendation engines.
  • Transform omnichannel, mobile-first, and connected job site experiences with offline-first PWAs, geofencing, and trigger-based marketing.
  • Develop a CRM modernization strategy to achieve a single source of truth, integrating ERPs, e-commerce, and marketing automation.
  • Support the transition to a headless, composable architecture decoupling front-end from back-end systems.

What you’ll bring

  • Bachelor's degree with 5+ years of experience in the field or related area.
  • B2B e-commerce and CRM experience.
  • Proficiency in Office, PowerPoint, Visio, Excel, integrations, data analysis, ITIL, and BA practices.
  • Experience supporting enterprise-scale e-commerce platforms and architectures serving global markets.

Technologies

Salesforce Data Cloud · Salesforce Service Cloud · Salesforce Marketing Cloud · Salesforce Commerce Cloud · Headless Commerce · IoT · LLM · vector databases · AI Agent frameworks · ERP integration · PWA · SSO

About Oshkosh

Designs and builds purpose-built vehicles and equipment — access lifts, fire/refuse trucks, military tactical vehicles, airport ground support — for defense, vocational, and construction customers worldwide.

Public · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

trusted advisor and subject matter expert, helping transform reactive service into predictive partnerships while ensuring our B2E (Business to Everyone) customers have a seamless, "Amazon-like" experience across all channels, from the office desktop to field-service mobile applications. YOUR IMPACT These duties are not meant to be all-inclusive and other duties may be assigned: Guide AI Innovation for High-Volume E-Commerce Support the operations of high-volume, high-transaction e-commerce platforms, helping ensure uptime and world class performance during peak demand periods for global parts and services. Design and enhance data pipelines that ingest IoT telemetry into the Salesforce Data Cloud to trigger automated "Service-to-Sale" workflows and targeted parts sales that strengthen our Aftermarket footprint across all Oshkosh segments. Support the implementation of AI agents to
How jobs are selected

Employer postings · Data from · Sources