Staff Engineer, DRAM Field Application

About SK hynix America: At SK hynix America, we are at the forefront of semiconductor innovation. As a global leader in HBM, DRAM, and NAND flash technologies, we develop the advanced memory solutions powering everything from advanced mobile technology to massive AI data centers. With major investments in the U.S. and a leading position in the global AI revolution, we build the critical infrastructure of the digital landscape and remain committed to sustainable operations. We invite innovative minds to be part of our journey. Here, you will be part of a collaborative team pioneering the next generation of memory technologies, expanding our market footprint, and defining the future of computing. Work Model: Onsite Job Overview: The DRAM Field Application Engineer will lead customer‑facing technical engagements and serve as a senior technical and strategic interface between key customers, contract manufacturers, and headquarters. This role is responsible for driving design wins, managing complex customer programs, and ensuring the successful adoption, qualification, and lifecycle management of DRAM products. Key Responsibilities: Serve as the primary senior technical interface for key customers, providing expert guidance on DRAM products, system integration, and issue resolution Identify customers’ current and future technical and product requirements and drive design wins [... source excerpt omitted ...] qualification Lead new product introductions (NPI), including qualification planning, sample planning, and coordination with customers, contract manufacturers, and HQ teams Own customer product lifecycle management, including product roadmap communication, PCN/EOL management, and technical documentation support Manage customer product quality, acting as the escalation point for RMA, failure analysis, and corrective action activities in collaboration with HQ QA teams Build and maintain strong customer relationships through regular technical and program reviews, ensuring high levels of customer satisfaction Collaborate cross‑functionally with HQ R&D, Product Planning, Quality [... source excerpt omitted ...] gies Qualifications: Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field 10–15 years of experience in Field Application Engineering, customer technical support, or semiconductor/memory‑related roles Strong working knowledge of DRAM products, memory architecture, and DRAM operation principles Proven experience managing complex customer qualifications, system‑level debugging, and technical issue resolution Excellent analytical, problem‑solving, and decision‑making skills Strong communication skills with the ability to explain complex technical concepts to customers and internal stakeholders Preferred Qualifications: Master’s degr