Forward Deployed Engineer US

Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers. We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale. This position will need to be located in the US on PST timezone As part of the Revenue Team, you’ll work closely with customers, the sales team, the product team, the engineering team and the support team to ensure a seamless and delightful Runpod experience. Your role will focus on providing technical insights, resolving challenges, and building trust with customers. Our team is dedicated to delivering exceptional solutions and fostering collaboration across functions to make the platform as smooth and efficient as possible. This Forward Deployed Engineer will support the growth of our cloud p [... source excerpt omitted ...] hnical challenges, guiding onboarding, and collaborating with engineering and sales teams. Ideal candidates combine technical expertise with strong communication skills to enhance customer satisfaction and improve our platform. You’ll play a key role in solving technical challenges, shaping the customer experience, and driving product improvements. By building strong customer relationships and collaborating across teams, your contributions will directly enhance operational efficiency, customer satisfaction, and the success of Runpod. Responsibilities: Participate in sales meetings with customers, explain Runpod’s specific technologies, provide architectural recommendations, an [... source excerpt omitted ...] methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds. Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback. Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues. Contribute to product development and testing efforts by relaying feedback from customers and the support t