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NEXTMOVEFDE careers · United States
Evolve Technology

Customer Enablement Manager, West

AI summary of the role

This Customer Enablement Manager role at Evolv Technology focuses on driving customer onboarding, adoption, and value realization for security technology systems in the Western US.

What you’ll do

  • Deliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths.
  • Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence.
  • Monitor customer health, usage signals, and feedback to identify risks early and mitigate them through cross-functional collaboration.
  • Lead regular performance reviews and business value conversations using customer dashboards (visitor scans, alerts, detections, engagement metrics).

What you’ll bring

  • Excellent relationship building and customer experience passion.
  • Ability to become fully competent in Evolv’s products, workflows, and enablement methodology.
  • Experience delivering structured training sessions (onsite and virtual).
  • Ability to build relationships with cross-functional teams (Sales, Program Management, Support, etc.).

Technologies

Evolv Academy · MyEvolv Portal · CRM · QBR · customer dashboards

Source and classification

Deployment team leadership · Evidence for this classification:

Description The Elevator Pitch If you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you! Customer success is vital to Evolv’s long-term mission and profitability. Our customers must experience clear, measurable value from their Evolv systems, not only at deployment, but throughout their lifecycle. As a Customer Enablement Manager (CEM), you will build strong relationships with your portfolio of customers and ensure they onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment. You will work alongside Senior Customer Enablement Managers and the broader CX team in helping customers onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment. This role is designed
How jobs are selected

Employer postings · Data from · Sources