Manager- ServiceNow Solution Architect
AI summary of the role
This role is the primary ServiceNow Solution Architect for a specific process area (e.g., Incident, Change, CMDB, Discovery) within Johnson & Johnson's enterprise ServiceNow platform (Iris).
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Own architectural design and configuration decisions for a specific ServiceNow domain from requirements through production support.
- Translate business needs into scalable ServiceNow solutions aligned with enterprise standards and long-term platform strategy.
- Design and maintain ACLs appropriate for a large enterprise environment, including role/group strategy, least-privilege access, performance considerations, and audit readiness.
- Support system de-customization and upgrade readiness by refactoring or removing custom logic that duplicates or conflicts with out-of-box ServiceNow capabilities.
What you’ll bring
- Minimum 5 years of hands-on experience designing solutions for a large-scale ServiceNow platform.
- Demonstrated ability to design and implement solutions using Business Rules, Script Includes, and ACLs in a controlled enterprise environment.
- Deep expertise in at least one ServiceNow process area (e.g., Incident, Change, CMDB, ITOM, GRC).
- Strong technical judgment around performance, security, maintainability, and upgrade impact.
Technologies
ServiceNow · Business Rules · Script Includes · ACLs · CMDB · Discovery · ITOM · GRC · Now Assist · GenAI
About Johnson & Johnson
Develops and commercializes prescription medicines and medtech across oncology, immunology, neuroscience, cardiovascular, surgery, orthopaedics, and vision for patients and health systems worldwide.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
Software Engineering – DevOps Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: Serve as the primary ServiceNow Solution Architect for an assigned process area (e.g., Incident, Change, CMDB, Discovery), owning the design and implementation of scalable, secure solutions within Iris, Johnson & Johnson’s enterprise ServiceNow platform. This role emphasizes technical judgment, platform sustainability, and hands‑on solution quality in a large‑scale, highly governed environment. Key Responsibilities: Solution Architecture & Delivery Own architectural design and configuration decisions for a specific ServiceNow domain, from requirements through production support. Translate business needs into scalable ServiceNow solutions that align with enterprise standards and long‑term platform strategy. Design and implement
More from the job description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Software Engineering – DevOps Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: Serve as the primary ServiceNow Solution Architect for an assigned process area (e.g., Incident, Change, CMDB, Discovery), owning the design and implementation of scalable, secure solutions within Iris, Johnson & Johnson’s enterprise ServiceNow platform. This role emphasizes technical judgment, platform sustainability, and hands‑on solution quality [... source excerpt omitted ...] highly governed environment. Key Responsibilities: Solution Architecture & Delivery Own architectural design and configuration decisions for a specific ServiceNow domain, from requirements through production support. Translate business needs into scalable ServiceNow solutions that align with enterprise standards and long‑term platform strategy. Design and implement solutions using appropriate platform constructs (configuration first, customization only when justified). Technical Engineering Standards Apply disciplined use of Business Rules and Script Includes, favoring reuse, encapsulation, and maintainable server‑side logic over ad‑hoc scripting. Design and maintain ACLs ap [... source excerpt omitted ...] pecialist (CIS) – ITSM, CMDB, ITOMCertified Application Developer (CAD)Certified System Administrator (CSA). Hands‑on experience implementing or supporting Now Assist features in production, including domain‑level enablement, troubleshooting, and adoption support. Experience participating in major ServiceNow upgrades and addressing customizations that impact upgrade outcomes. Success Measures The owned ServiceNow domain remains stable, secure, and upgrade‑ready with low defect rates. Custom logic is intentional, minimal, and aligned with platform best practices. Stakeholders trust the quality and sustainability of solutions delivered within the domain. Technical risks and po
Employer postings · Data from · Sources