Solution Architect Sr (Collaboration Tools - MS Teams/ZOOM/WebEx/IPTV/Digital)
AI summary of the role
PNC is seeking a Senior Solution Architect to design, implement, and support enterprise collaboration solutions with a strong focus on Microsoft Teams and Teams Rooms.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms (Windows and Android).
- Design, implement, and support Teams calling solutions including PSTN integration, SIP trunks, and Session Border Controllers.
- Configure, deploy, and optimize Microsoft Teams Rooms hardware, peripherals, and video conferencing systems.
- Support incident and request management using ServiceNow; resolve high-severity production incidents under strict SLA requirements.
What you’ll bring
- Minimum of 5 years in unified communications, collaboration technologies, or solution architecture.
- Proven hands-on experience with Microsoft Teams, Teams Rooms (Windows & Android), and related collaboration platforms.
- Advanced proficiency in PowerShell scripting and Microsoft Graph API.
- Extensive experience with Teams Voice, PSTN integration, Direct Routing, and Session Border Controllers.
Technologies
Microsoft Teams · Microsoft Teams Rooms · PSTN · SIP trunks · Session Border Controllers · PowerShell · Microsoft Graph API · Microsoft Entra ID · Azure Autopilot · Intune · Call Quality Dashboard · ServiceNow
About PNC Financial Services
Pittsburgh-based diversified financial-services group serving consumers, small businesses, corporations, and institutions through retail banking, C&IB, wealth/asset management, and a coast-to-coast branch/ATM network.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Solution Architect Sr within PNC's Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX or Lakewood, CO. Role Overview This role is responsible for designing, implementing, and supporting enterprise collaboration solutions with a strong focus on Microsoft Teams and Microsoft Teams Rooms. The position requires deep technical expertise, strong troubleshooting skills, and the ability to collaborate with cross-functional teams and vendors. Key Responsibilities Solution
More from the job description
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Solution Architect Sr within PNC's Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX or Lakewood, CO. Role Overview This role is responsible for designing, implementing, and supporting enterprise collaboration solutions with a strong focus on Microsoft Teams and Microsoft Teams Rooms. The position requires deep technical expertise, strong troubleshooting skills, and the ability to collaborate with cross-functional teams and vendors. Key Responsibilities Solution Architecture & Design • Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms (Windows and Android). • Define and enforce Teams policies, configurations, and governance frameworks. • Design, implement, and support Teams calling solutions, including PSTN integration, SIP trunks, and Session Border Controllers (SBCs). • Ensure best practices for security, scalability, performance, and user experience across collaboration environments. Implementation [... source excerpt omitted ...] Call Quality Dashboard (CQD), analytics, and reporting tools. Operations & Incident Management • Support incident and request management using ServiceNow. • Resolve high-severity production incidents under strict SLA requirements. • Perform advanced troubleshooting using tools such as CQD, Fiddler, Wireshark, Teams logs, and Power BI. • Deliver Root Cause Analysis (RCA) documentation within 5 business days of incident closure. Collaboration & Leadership • Collaborate with internal stakeholders and external vendors on solution design, escalations, and issue resolution. • Provide mentorship, documentation, and knowledge transfer to technical teams. • Communicate complex technical co [... source excerpt omitted ...] s or participate in STEM OPT for this position. Job Description Develops solution architecture and resolves complex issues in a variety of projects through the implementation of requirements analysis, expertise support and project supervision. Designs solution architecture in large or complex programs, including system and application designs, software and technical architecture, in accordance with strategies and objectives. Provides expertise for the solution architecture team and other IT staff on a variety of issues in software designs, system architecture and solution-oriented technologies. Communicates with clients and analyses business requirements and processes; makes rec
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