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NEXTMOVEFDE careers · United States
Crowdstrike

Manager, Technical Account Management - Eastern Region (Remote)

AI summary of the role

Lead a high-performing team of Technical Account Managers serving CrowdStrike customers across North America and LATAM.

What you’ll do

  • Build, develop, and retain a customer-focused team of Technical Account Managers, fostering a culture of accountability, continuous learning, and customer obsession
  • Serve as the technical bridge between CrowdStrike and its customers, helping customers maximize CrowdStrike's capabilities while capturing their evolving requirements
  • Maintain ownership of escalated case resolution, leading cross-functional teams to drive timely outcomes
  • Partner closely with the Program Manager, Digital Success to align TAM-led engagement with CrowdStrike's digital customer journey strategy

What you’ll bring

  • Demonstrated experience in a people management role within customer support, customer success, or technical account management
  • Prior experience as a successful Technical Account Manager or Customer Success Manager with a track record of exceeding customer expectations
  • Technical understanding of endpoint protection technologies and the broader cybersecurity landscape
  • Exceptional written, verbal, and presentation communication skills across technical and executive audiences

Technologies

CrowdStrike · endpoint protection · cybersecurity · AI-native platform · digital customer success · tech-touch · customer health scoring · ARR · NRR

About Crowdstrike

AI-native Falcon platform protects endpoints, cloud workloads, identities, data, and enterprise AI for organizations consolidating security on one sensor and data graph.

Public · 5000+ people

Source and classification

Customer adoption & accounts · Evidence for this classification:

of the Technical Account Management (TAM) team, you will lead a high-performing team of Technical Account Managers who partner with CrowdStrike customers across North America and LATAM to ensure they are fully protected and empowered to stop breaches. You will be responsible for building, developing, and retaining a strong technical team within a rapidly growing and evolving organization. In this role, you will serve as a strategic leader and customer advocate — deeply understanding customer challenges, driving measurable success outcomes, and partnering closely with Sales to execute a shared vision for the Americas and LATAM regions. A key dimension of this role is your close collaboration with the Program Manager, Digital Success, helping to align TAM-led customer engagement with CrowdStrike's broader digital customer experience strategy. Together, you will ensure that TAM
More from the job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: As a Manager of the Technical Account Management (TAM) team, you will lead a high-performing team of Technical Account Managers who partner with CrowdStrike customers across North America and LATAM to ensure they are fully protected and empowered to stop breaches. You will be responsible for building, developing, and retaining a strong technical team within a rapidly growing and evolving organization. In this role, you will serve as a strategic leader and customer advocate — deeply understanding customer ch [... source excerpt omitted ...] te a shared vision for the Americas and LATAM regions. A key dimension of this role is your close collaboration with the Program Manager, Digital Success, helping to align TAM-led customer engagement with CrowdStrike's broader digital customer experience strategy. Together, you will ensure that TAM interactions and scaled digital programs work in concert to accelerate customer adoption, retention, and expansion. *This position is open to candidates located in the Central or Eastern time zone. What You'll Do: Team Leadership & Development Build, develop, and retain a customer-focused team of Technical Account Managers, fostering a culture of accountability, continuous learning [... source excerpt omitted ...] tor, and educator — investing in the professional growth of each TAM on your team Cultivate a positive and high-performance work environment that attracts and retains top talent Customer Success & Escalation Management Serve as the technical bridge between CrowdStrike and its customers, helping customers better understand and maximize CrowdStrike's capabilities while capturing their evolving requirements and needs Maintain ownership of escalated case resolution, leading cross-functional teams as needed to drive timely and effective outcomes Follow up with customers in response to CSAT survey results, identify areas of improvement, and implement corrective actions where warra

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