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NEXTMOVEFDE careers · United States
Airwallex

Associate Director, Operations Strategy

AI summary of the role

Own and scale the operational backbone of Airwallex's Americas business, spanning financial operations, client enablement, enterprise customer readiness, and process improvement.

What you’ll do

  • Lead financial operations workstreams including payment/deposit investigations, settlement exceptions, banking-partner escalations, recalls, wallet adjustments, and transaction exception handling across Americas platforms.
  • Drive client enablement by partnering with commercial teams to configure accounts, enable products, manage non-standard pricing, and resolve onboarding issues blocking revenue activation.
  • Own enterprise customer readiness by coordinating go-live checklists, operational readiness reviews, support model design, payment configuration, billing, pricing, and post-sale handoffs for strategic accounts.
  • Improve operational processes and service quality by redesigning SOPs, increasing straight-through processing rates, enhancing incident handling and escalation frameworks, and building operational controls.

What you’ll bring

  • 8+ years in operations, strategy, or program management in fast-growing tech, fintech, payments, or top-tier consulting.
  • 2+ years of people management experience with a track record of building high-performing teams.
  • Exceptional stakeholder management and influencing skills across cross-functional partners.
  • Strong analytical and problem-solving skills with a data-driven approach.

Technologies

payments · settlement · SOPs · automation · financial operations · payment rails · banking partnerships · regulatory requirements

About Airwallex

Global financial platform offering multi-currency accounts, cross-border payments, spend management, and embedded finance APIs for businesses, earning revenue on FX spreads, transaction fees, and SaaS-style platform fees.

Series G · 1000–5000 people

Source and classification

Deployment strategy · Evidence for this classification:

and customer experience. The Operations Strategy function drives process optimization, strategic initiatives, and cross-functional program delivery across Airwallex's global operations. We partner closely with Engineering, Product, Legal, Security, and Data teams to solve complex problems at scale, ensuring that our operational infrastructure keeps pace with Airwallex's rapid growth. This is a team where you will have direct exposure to senior leadership, work on high-impact programs that shape how the company operates, and grow through ownership of ambiguous, cross-domain challenges. What you'll do As the Associate Director, Operations Strategy, you will own and scale the operational backbone of Airwallex's Americas business, spanning financial operations, client enablement, enterprise customer readiness, and process improvement. You will lead a team responsible for resolving complex
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