Analyst, Functional Transformation

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions. Work You’ll Do As an Analyst, Functional Transformation on the Government & Public Services ServiceNow team, you will be responsible for supporting transformation initiatives that improve enterprise information technology service delivery for government clients. Support functional project activities across planning, analysis, testing, and implementation phases Gather, document, and maintain business requirements, process flows, user stories, and functional specifications Assist with test planning, test execution, defect tracking, and validation of system changes Prepare client deliverables, status updates, training materials, and documentation for project teams and stakeholders Coordinate with cross-functional teams to support ServiceNow implementation activities and business process improvements A successful candidate would possess these skills: Ability to work independently an [... source excerpt omitted ...] The Team Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function. Qualifications Required: Bachelor’s degree 1+ years of experience supporting technology transformation, systems implementation, or pr [... source excerpt omitted ...] : Experience supporting ServiceNow implementation, administration, or configuration activities Experience supporting federal, state, local government, or public higher education clients Experience preparing training materials or end-user documentation For individuals assigned and/or hired to work in Virginia, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Virginia and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and