Customer Success Manager, Growth
AI summary of the role
Linear is hiring a Customer Success Manager to manage relationships with its top mid-market customers, driving onboarding, adoption, and retention.
What you’ll do
- Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers, acting as primary point of contact
- Drive customer onboarding and training on Linear’s features and best practices to expand usage and adoption
- Become a product expert and help customers use Linear to drive business outcomes
- Be the voice of the customer, advocating internally with product, sales, and support teams
What you’ll bring
- 3+ years relevant work experience in a technical customer-facing role
- SaaS and startup experience required
- Strong organizational and time management skills
- Excellent verbal and written communication skills
Technologies
SaaS · developer tools
About Linear
Opinionated product development platform for software teams (and AI agents) to plan, build, and ship — Jira's modern, design-led challenger.
Series C
Source and classification
Customer adoption & accounts · Evidence for this classification:
organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback Become a product expert and help customers use Linear to drive business outcomes Drive customer onboarding and training
More from the job description
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person th [... source excerpt omitted ...] and occasional travel. What you'll do Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback Become a product expert and help customers use Linear to drive business outcomes Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product What we're looking for 3+ years releva
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