Professional Services Consultant
AI summary of the role
Lever is hiring a Professional Services Consultant to lead complex, global implementations for enterprise customers of its recruiting software.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Lead and own strategic customer accounts, delivering end-to-end implementation from discovery, design, configuration, UAT, training through launch and post-launch services.
- Serve as the Lever product SME across all work with the customer, maintaining relationships and keeping stakeholders engaged.
- Collaborate with other Professional Services team members to continuously uplevel skills, experience, and expertise.
- Become an expert in PS processes, tools, frameworks, and templates; identify gaps and iterate for efficiency and scalability.
What you’ll bring
- 5+ years experience leading SaaS / software implementation project delivery for large complex enterprise customers.
- Thorough understanding of SDLC and project management.
- Exceptional written, verbal and presentation skills with attention to detail.
- Empathetic to customer and end-user needs, with the ability to translate those needs into solutions that deliver value.
Technologies
SaaS · SDLC · project management · implementation methodology · talent acquisition suite · product certification · UAT · configuration
Source and classification
Implementation & delivery · Evidence for this classification:
performing consultant to service the unique needs of these customers. Our implementation projects are often complex and global; involve a large customer team and executive stakeholders; and require process mastery and functional expertise. THE OPPORTUNITY Reporting to the Director of Professional Services, this is an incredible opportunity to work with Lever’s largest and most strategic customers, interact with global talent leaders and help redefine talent best practices at respected and well known brands. Internally, this is also an opportunity to contribute to the maturity of the Lever Professional Services team and development of Lever’s core product through customer feedback. THE TEAM You will be part of the Customer Experience Solutions (CXS) department at Lever which consists of Customer Success, Service & Support, Growth Implementation and Professional Services. We act as
More from the job description
Lever was founded eight years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Eventbrite rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as a Best Place to Work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture. THE CHALLENGE As Lever continues to grow our enterprise customer base, Lever Professional Services is looking for a high performing consultant to service the unique needs of these customers. Our implementation projects are often complex and global; involve a large customer team and executive stakeholders; and require process mastery and functional expertise. THE OPPORTUNITY Reporting to the Director of Professional Services, this is an incredible opportunity to work with Lever’s largest and most strategic customers, interact with global talent leaders and help redefine talent best practices at respected and well known br [... source excerpt omitted ...] ly, this is also an opportunity to contribute to the maturity of the Lever Professional Services team and development of Lever’s core product through customer feedback. THE TEAM You will be part of the Customer Experience Solutions (CXS) department at Lever which consists of Customer Success, Service & Support, Growth Implementation and Professional Services. We act as advocates for our customers by understanding their business challenges and collaborating with empathy to derive the most value out of our product while delivering a high quality customer experience. The Professional Services team provides an instrumental layer of success for enterprise customers through custom so [... source excerpt omitted ...] pertise, enterprise solution delivery and talent advisory. THE SKILL SET 5+ years experience leading SaaS / software implementation project delivery for large complex enterprise customers Thorough understanding of SDLC and project management Growth mindset with a bias towards action Empathetic to customer and end-user needs, with the ability to translate those needs into solutions that deliver value Exceptional written, verbal and presentation skills with attention to detail Prior experience in Talent/HR/People related function strongly preferred WITHIN 1 MONTH YOU'LL; Attend Ramp Camp, Lever’s week-long version of onboarding. You’ll learn about all aspects of the busine
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