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Infrastructure Operations Program Manager

AI summary of the role

CoreWeave is hiring an Infrastructure Operations Program Manager to operationalize and scale the bare-metal support program globally, starting with the data program.

What you’ll do

  • Own and evolve data processes and tooling across all support workflows including break/fix, incident response, maintenance, RMA, and customer escalations.
  • Drive operational insights through data to surface trends, enforce accountability, reduce repeat issues, and proactively report on program performance.
  • Partner cross-functionally with engineering, operations, vendors, and customers to align on data definitions, reporting standards, and workflow instrumentation.
  • Develop and operationalize key metrics and dashboards including backlog, SLA adherence, resolution time, vendor performance, and overall program health.

What you’ll bring

  • 3+ years of program or operations management experience in cloud infrastructure, datacenter operations, or high-performance computing environments.
  • Strong ability to bridge operations and data with hands-on experience in support environments, data analysis, reporting, and visualization across multiple systems.
  • Proficiency in working with structured and unstructured data including building datasets, defining metrics, and ensuring data quality.
  • Demonstrated ability to design and implement scalable processes and workflows.

Technologies

bare-metal · break/fix · incident management · RMA · ticketing systems · SLA · dashboards · data modeling · containerization · Kubernetes

Source and classification

Internal deployment & tooling · Evidence for this classification:

our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. About the role: As the Infrastructure Operations Program Manager, you will be responsible for operationalizing and scaling CoreWeave’s bare-metal support program globally, initially focusing on the team’s data program. You will lead a pivotal function, serving as the liaison between clients, internal teams, and external vendors to ensure effective data analysis and reporting. You will drive data-first management of client relationships and enable cross-functional partnerships to improve new and existing operational processes and tools. In this role, you will: Own and evolve data processes and tooling across all support workflows, including break/fix,
More from the job description

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. What You’ll Do: The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. About the role: As the Infrastructure Operations Program Manager, you will be responsible for operationalizing and scaling CoreWeave’s bare-metal support program globally, initially focusing on the team’s data program. You will lead a pivotal function, serving as the [... source excerpt omitted ...] . You will drive data-first management of client relationships and enable cross-functional partnerships to improve new and existing operational processes and tools. In this role, you will: Own and evolve data processes and tooling across all support workflows, including break/fix, incident response, maintenance, RMA, and customer escalations. Drive operational insights through data, improving how we collect, structure, and analyze information to surface trends, enforce accountability, reduce repeat issues, and proactively report on program performance. Partner cross-functionally with engineering, operations, vendors, and customers to align on data definitions, reporting stand [... source excerpt omitted ...] o create reliable tables, views, and dashboards. Transform ad hoc processes into standardized workflows, enabling consistent tracking and measurement across regions, vendors, and customers. Develop and operationalize key metrics and dashboards, including backlog, SLA adherence, resolution time, vendor performance, and overall program health. Enable a metrics-driven operating model, helping the organization transition toward data-informed decision-making, faster time-to-resolution, and improved customer experience. Continuously identify gaps and opportunities in tooling, reporting, and workflows, and lead initiatives to improve operational efficiency and visibility. Fill addi

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