Client Delivery Specialist - Associate
AI summary of the role
Client Delivery Specialist Associate on the Data Solutions team sets up and maintains financial software applications, assists clients with issues and onboarding, and handles portfolio analysis and reconciliations.
What you’ll do
- Analyze and explain portfolio performance, reconcile accounts, process private equity/hedge fund statements
- Manage client onboarding, setup, training, support, and issue resolution
- Perform system configuration, new client/account setup, data feed management, custom reports
- Liaise with vendors for enhancements and resolve data issues
What you’ll bring
- 3-5 years experience in related field
- Bachelor's degree
- Strong understanding of financial instruments
- Experience with wealth management platforms (Addepar, Black Diamond, etc.)
Technologies
Addepar · Black Diamond · Axys · APX · Orion · Archway · Solovis · Masttro · eMoney · MoneyGuidePro · MS Excel · PowerPoint
About iCapital
End-to-end platform for wealth and asset managers to access, distribute, onboard, manage, and report on alternative investments, structured products, and annuities.
Private Late · 1000–2000 people
Source and classification
Implementation & delivery · Evidence for this classification:
About the Role iCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology. Responsibilities Financial reporting and data aggregation tools: Analyze and explain portfolio performance results. Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects. Perform analysis of private equity and hedge fund statements for input into the system Work with clients and partners to resolve data issues. Develop and strengthen client relationships: Help manage client onboarding, client account setup and training and day-to-day support and issue
More from the job description
About the Role iCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology. Responsibilities Financial reporting and data aggregation tools: Analyze and explain portfolio performance results. Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects. Perform analysis of private equity and hedge fund statements for input into the system Work with clients and partners to resolve data issues. Develop and strengthen client relationships: Help manage client onboarding, client account setup and training and day-to-day support and issue management. Software maintenance and setup: Perform system setup and configuration, new client setup, new financial account and asset set-up and classification. Assist in data feed management. Create custom reports based on client-specific needs. Liaise with the vendor partners for enhancements, and system and data issues. Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications. Establish operational effectiveness [... source excerpt omitted ...] Assess and act upon client and company needs proactively. Qualifications 3-5 years of experience in a related field Bachelor's degree from an undergraduate program Excellent customer service skills and the ability to foster and maintain effective relationships Strong understanding of financial instruments Experience with RIA/Wealth management policies, procedures, and client service Experience working with wirehouses or custodians Organized and self-motivated with the ability to prioritize tasks and meet deadlines Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities Comfortable with technology, software tools,
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