Director, Patient Services
AI summary of the role
Hippocratic AI seeks a Director of Patient Services to lead the design and commercialization of AI-powered patient services solutions for pharma manufacturers.
What you’ll do
- Define and own the patient services use case roadmap, identifying and prioritizing AI-powered solutions across the patient services ecosystem.
- Map end-to-end patient services workflows including benefits verification, prior authorization, copay programs, hub intake, specialty pharmacy coordination, adherence, and nursing support.
- Serve as the primary subject matter authority in external sales conversations, executive workshops, and partner discussions with pharma and hub stakeholders.
- Partner with Engineering and Product to translate use cases into detailed requirements, workflow specifications, and conversation designs.
What you’ll bring
- 7-15 years of experience in patient services, hub operations, specialty pharmacy, patient access, or related functions within pharma services or healthcare services.
- Deep hands-on operational knowledge of patient services workflows including benefits verification, prior authorization, copay programs, hub intake, specialty pharmacy, adherence, and nursing support.
- Direct experience building, managing, or designing patient services programs.
- Demonstrated ability to engage credibly with senior pharma executives (VP, SVP, C-suite) across patient services, market access, and commercial operations.
Technologies
AI agents · LLM · Polaris · ePA · NCPDP · HL7 · FHIR · CRM · pharmacy management systems
About Hippocratic AI
Builds non-diagnostic, patient-facing clinical AI agents on its Polaris LLM constellation, deployed by health systems, payors, and pharma for safe autonomous patient calls.
Series C
Source and classification
Deployment strategy · Evidence for this classification:
is powerful, trusted, and truly transformative. Location Requirement We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified. We are seeking a Director of Patient Services to serve as Hippocratic AI's definitive authority on patient services operations and to lead the design, development, and commercialization of AI-powered patient services solutions. This executive will bring deep, hands-on expertise in how patient services programs actually operate — from hub services and specialty pharmacy to access, affordability, adherence, and nursing support — and translate that knowledge into solutions that transform how pharma manufacturers and their partners support patients across the product lifecycle. You will be the person in the room who has
More from the job description
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. Hippocratic AI is rapidly expanding across the pharma and medtech industries. We are building a new class of agentic AI that supports patients and healthcare stakeholders across the entire life sciences value chain including patient services, clinical trials, access, adherence, and HCP-facing workflows. We are contracted with 5 of the top 20 pharma globally and are in a hyper growth phase for our Life Sciences vertical. Why Join Our Team Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Gr [... source excerpt omitted ...] rence, and nursing support — and translate that knowledge into solutions that transform how pharma manufacturers and their partners support patients across the product lifecycle. You will be the person in the room who has experienced patient services — who knows what happens when a prior authorization fails, how a hub triages an incoming benefits investigation, why patients abandon therapy after the second fill, and what it takes to stand up a new program at launch. You will bring that operational depth to everything you do: defining use cases, shaping platform capabilities, supporting enterprise sales conversations, and ensuring that what we build reflects the way patient servi [... source excerpt omitted ...] pany's patient services strategy — working externally with pharma and hub partners to understand their needs and demonstrate credibility, and internally with Engineering, Product, Customer Success, and Sales to build and deliver solutions that win in the market. Join experts who've spent their careers improving care, advancing science, and building world-changing technologies — ensuring our platform is powerful, trusted, and truly transformative. About the Role The Director of Patient Services is responsible for defining and leading Hippocratic AI's patient services solution strategy — translating deep operational expertise into AI-powered solutions that address the most press
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