Senior Customer Success Manager
AI summary of the role
Recharge seeks a Senior Customer Success Manager to manage a portfolio of top-tier DTC merchants, acting as a strategic advisor to drive subscription-led growth, retention, and expansion.
What you’ll do
- Serve as primary strategic partner for Recharge's largest and most complex merchants, driving subscription-led growth.
- Own and lead renewal strategy by demonstrating platform ROI and aligning outcomes to merchant goals.
- Advise merchants on strategic feature adoption and tie usage to measurable business outcomes.
- Facilitate QBRs and EBRs to surface results, uncover growth levers, and anchor future plans.
What you’ll bring
- 3-5 years managing Mid-Market or Enterprise SaaS accounts.
- Consultative mindset and track record with strategic, high-touch accounts.
- Experience in e-commerce account management.
- Strong relationship management, communication, and negotiation skills.
Technologies
SaaS · MS Excel · CSV · QBR · EBR
About Recharge
Subscription management platform enabling DTC brands to build, manage, and grow subscription revenue. Powers 100M+ shoppers across 20k+ merchants globally.
Private Late · 500–1000 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
strategic growth recommendations. In this high-impact role, you’ll manage a portfolio of top-tier brands, build trusted relationships with key decision-makers, and serve as a strategic advisor focused on driving measurable outcomes. As a Senior Customer Success Manager, you’ll be responsible for developing and maintaining relationships with some of our most strategic merchants. Acting as an extension of their teams, you’ll align closely with their business goals and deliver tailored solutions that support long-term success. You’ll help merchants grow by guiding adoption of Recharge’s features, sharing best practices, and ensuring they unlock the full value of the platform. Your work will directly contribute to the retention, expansion, and continued success of some of the most innovative brands in the DTC space. What you’ll do Serve as the primary strategic partner for a portfolio of
More from the job description
Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. Learn more at: getrecharge.com Recharge is looking for an experienced Senior Customer Success Manager to support our top merchants with consultative guidance, product expertise, and strategic growth recommendations. In this high-impact role, you’ll manage a portfolio of top-tier brands, build trusted relationships with key decision-makers, and serve as a strategic advisor focused on driving measurable outcomes. As a Senior Customer Success Manager, you’ll be responsible for developing and maintaining relationships with some of our most strategic merchants. Acting as an extension of their teams, you’ll align closely with their business goals and deliver tailored solutions that su [... source excerpt omitted ...] n skills Strategic thinking with the ability to translate goals into actionable, scalable plans A sense of urgency and desire to go above and beyond to provide solutions for our customers Resourcefulness: you'll figure out what needs to be done and find ways to make it happen Desire to make a meaningful impact at a high-growth company Practical, solutions-oriented approach to navigating ambiguity or unexpected challenges Strong oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences Highly proficient with MS Excel, CSV Bachelor's degree or equivalent experience desired Compensation Recharge’s com [... source excerpt omitted ...] l individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package. Salary range in the US $105k-135k USD Salary range in Canada $113k-141k CAD Application window anticipated to close: 12/1/2026. If you’re interested in this opportunity, please submit an application as soon as possible. Interview recording & AI notetakers To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribin
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