Senior Applications Engineer II

Please Note: To conform with the United States Government Space Technology Export Regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., conditional resident, asylee or refugee (protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required authorizations from the U.S. Department of State. At CesiumAstro, we are developers and pioneers of out-of-the-box communication systems for satellites, UAVs, launch vehicles, and other space and airborne platforms. We take pride in our dynamic and cross-functional work environment, which allows us to learn, develop, and engage across our organization. If you are looking for hands-on, interactive, and autonomous work, CesiumAstro is the place for you. We are actively seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team. We are looking to add several Senior Applications Engineer II to our rapidly growing customer-facing team. In this position, you will represent Cesium as a technical expert on our products, building relationships with our customers from the marketing stage all the way through in-orbit support. A major part of CesiumAstro’s mission is to deliver space communication systems that work out of the box, and the Applications Engineering Team will play a crucial role in delivering that seamless user experience. As a CesiumA [... source excerpt omitted ...] ith CesiumAstro design engineers, learning the ins and outs of our hardware and software. Some days will be spent helping shape the Cesium product roadmap by providing feedback on customer needs, goals, and user experience; you will act as the “Voice of the Customer” to provide insight and clarity to developers. Some days will be spent at customers’ labs or on video calls, teaching customers how to use our products. Some days will be spent crafting app notes and diagrams to provide users with a space communication system that truly works out of the box. This role is heavily focused on technical customer interaction. As such, exceptional technical communication skills are require [... source excerpt omitted ...] t work samples, such as public app notes or user manuals, will be highly preferred. This role may require up to 20% travel to customer facilities and trade shows. JOB DUTIES AND RESPONSIBILITIES Guide technical customers through the use and integration of CesiumAstro products. Author technical application notes, user manuals, and white papers. Transfer customer feedback to our product development teams. Build long-term relationships with technical customers. Rapidly understand, troubleshoot, recreate, and solve customer-reported anomalies. Develop processes and procedures to structure product development and application. Become a technical expert in Cesium’s products in depth