Engineer, Technical Product Support
AI summary of the role
Technical Product Support Engineer partners with customers and engineering teams to transition cutting-edge semiconductor products from development to high-volume manufacturing.
What you’ll do
- Become system-level expert on new products via collaboration with engineering teams
- Influence product design representing customer voice for service and manufacturability
- Own first builds/tests in lab and lead alpha/beta fab deployments
- Drive field issue resolution and produce improvement reports
What you’ll bring
- Bachelor’s or Master’s in Mechanical, Electrical, or Chemical Engineering
- Hands-on experience with hardware systems
- Strong technical troubleshooting and problem-solving skills
- Willingness to travel 25–75% domestically and internationally
Technologies
ALD · semiconductor equipment · hardware systems · Arduino · open-source prototyping
About ASM (Advanced Semiconductor Materials)
Builds deposition and wafer-processing equipment, especially ALD and epitaxy tools, for leading chipmakers making advanced logic, DRAM/HBM, and specialty semiconductor devices.
Public · 2000–5000 people
Source and classification
Implementation & delivery · Evidence for this classification:
high‑volume manufacturing. You’ll become a system‑level expert on new products, playing a critical role in design, testing, and early customer adoption. This is a highly hands‑on, customer‑facing role ideal for engineers who love solving complex problems, working with new technology, and seeing their work come to life in real fabs around the world. Domestic and international travel (25–75%) is expected and varies by product lifecycle. What You’ll Do Collaborate closely with Hardware, Electrical, Controls, Process, and Software Engineering teams to become the system‑level expert on newly developed products Influence product design by representing the voice of the customer, including design‑for‑service, design‑for‑manufacturability, and preventive maintenance considerations Own the first build and test of new products in the development lab, providing real‑time feedback, identifying
More from the job description
Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. As a Technical Product Support (TPS) Engineer at ASM, you’ll be at the forefront of innovation—partnering directly with customers and engineering teams to bring cutting‑edge products from development into high‑volume manufacturing. You’ll become a system‑level expert on new products, playing a critical role in design, testing, and early customer adoption. This is a highly hands‑on, customer‑facing role ideal for engineers who love solving complex problems, working with new technology, and seeing their work come to life in real fabs around the world. Domestic and international travel (25–75%) is expected and varies by product lifecycle. What You’ll Do Collaborate closely with Hardware, Electrical, [... source excerpt omitted ...] ing issues, and recommending solutions Develop and document best‑known methods for service, preventive maintenance, and corrective maintenance Lead First‑in‑Fab (Alpha and Beta) customer deployments, including fab readiness, installation, startup, and production qualification Drive resolution of customer issues during Alpha and Beta phases, acting as the primary technical owner for new product performance in the field Produce detailed reporting on field issues to support continuous product improvement Define critical spare parts lists and ensure initial stocking levels are ready for new product launches What You Bring Bachelor’s or Master’s degree in Mechanical Engineering
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