Sr Engineering Technical Program Manager - Internal Platform Infrastructure
AI summary of the role
This is a highly technical, strategic TPM role owning Thumbtack's Internal Platform Infrastructure program.
What you’ll do
- Drive end-to-end program management across Business Applications and IT Infrastructure portfolios.
- Lead architecture-heavy platform and integration programs across CRM, identity, telephony, automation, and data systems.
- Own vendor and third-party technical relationships including evaluations, pilot design, and build-vs-buy recommendations.
- Program manage identity, access, and security initiatives spanning SSO, SCIM, RBAC, zero trust, and compliance tooling.
What you’ll bring
- 5+ years in Technical Program Management within infrastructure, platform, enterprise systems, or IT organizations.
- Strong technical fluency with authentication/identity patterns (SSO, SCIM, RBAC) and infrastructure concepts (AWS, IAM, Terraform).
- Experience with complex integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems.
- Proven vendor management covering RFP/RFI processes, evaluations, pilots, and escalations.
Technologies
SSO · SCIM · RBAC · AWS · IAM · Terraform · ETL · reverse ETL · LLM · MCP
About Thumbtack
Marketplace app connecting U.S. homeowners with 300K+ local service pros (plumbers, electricians, cleaners) for repairs, maintenance and home improvement projects.
Private Late · 1000–2000 people
Source and classification
Internal deployment & tooling · Evidence for this classification:
high-impact technical solutions and programs. It’s our mission to help all of Thumbtack scale and get more done through technology and cross-functional alignment. About the Role This role owns the Internal Platform Infrastructure program, driving the platform and integration layer that powers Thumbtack's operational teams while coordinating across IT infrastructure on identity, security, and enterprise tooling initiatives. You'll partner closely with Engineering, Security, IT, Procurement, Data, HR, and business stakeholders across Commercial Operations, Sales, Service, and Trust & Safety. This is not just a status-tracking TPM role – it’s a highly technical, strategic, AI-forward delivery leader behind the technology that propels the company’s internal tooling. The right person can participate credibly in architecture and solution design conversations, drive vendor and
More from the job description
Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Technical Program Management Team Technical Program Management is a collaborative, engaging team with a high motor and strong domain and technical expertise. We partner with engineering and teams across the business to drive discovery, prioritization, implementation, improvement, and ongoing management of high-impact technical solutions and programs. It’s our mission to help all of Thumbtack scale and get more done through technology and cross-functional alignment. About the Role This role owns the Internal Platform Infrastructure program, driving the platform and integration layer that powers Thumbtack's operational teams while coordinating across IT infrastructure on identity, security, and enterprise tooling initiatives. You'll partner closely with Engineering, Security, IT, Procurement, Data [... source excerpt omitted ...] ation migration, leading an enterprise AI tooling pilot, coordinating downstream system impacts from an org change, or driving a decision on a data and integration platform. What you'll do Drive end-to-end program management across our Business Applications and IT Infrastructure portfolios, from discovery and prioritization through implementation and operationalization. Lead architecture-heavy platform and integration programs across a complex, highly integrated tooling stack spanning CRM, identity, telephony, automation, and data systems; drive RFCs, design reviews, and cross-functional tradeoff discussions. Own vendor and third-party technical relationships, including eva [... source excerpt omitted ...] s, the expected salary range for this role is currently $159,800 - $206,800. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also wil
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