Solutions Engineer (Product Expert) | Housing
AI summary of the role
EliseAI seeks a Solutions Engineer to own product implementations and post-launch support for its housing AI platform.
What you’ll do
- Conduct discovery sessions with new clients to understand product area and requirements
- Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including QA processes
- Provide technical support and product demos to prospects, explaining complex concepts
- Guide Customer Success Managers through implementations and act as escalation partner
What you’ll bring
- 3+ years of Solutions Engineer experience at a SaaS company
- Willingness to travel up to 20%
- Strong understanding of product development and launch processes
- Experience with cross-functional teams (engineering, operations, product management)
Technologies
CRM · support ticketing systems · QA processes · self-serve tools · SaaS
About EliseAI
Builds agentic AI and CRM software that automates leasing, resident, and patient-access workflows for housing operators and healthcare practices across voice, text, email, and web.
Series E
Source and classification
Implementation & delivery · Evidence for this classification:
$250 million Series E round led by Andreessen Horowitz to accelerate this mission. About The Role As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support. Key Responsibilities Conduct thorough discovery sessions with new clients to understand their product area and requirements Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes Provide in-depth technical support and
More from the job description
About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission. About The Role As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support. Key Responsibi [... source excerpt omitted ...] nce processes Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support Attract top-tier talent to join our driven team Move at Rocket Speed, Build Something Massive We’re scaling fast, solving real [... source excerpt omitted ...] asterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements 3+ years of experience in a Solutions Engineer role at a SaaS company Willingness to travel up to 20% to meet and engage with prospective clients Strong understanding of product development and launch processes Excellent problem-solving skills and the ability to troubleshoot technical issues Experience working with cross-functional teams, including engineering, operations, and product management Strong communication skills, with the ability to explain complex technical concepts to non-tec
Employer postings · Data from · Sources