Technical Account Manager, Public Sector

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. Please note that this is a U.S. remote position and an exception to our hybrid work policy. Due to the nature of our public sector customers, this role requires successful co [... source excerpt omitted ...] background checks, which may be required periodically throughout employment. The Adventure Ahead 🚀 As a Technical Account Manager, your mission is to build, grow, and deepen our customer relationships to ensure they achieve unparalleled success with Docebo. You will act as the ultimate strategic and technical bridge, translating complex public sector workflows into high-impact initiatives that leverage Docebo as their core technology driver. By turning high-level business goals into long-term technical realities, you will eliminate friction, mitigate risks, and elevate every single customer into a lifelong partner. Please note that this is a U.S. remote position and an excepti [... source excerpt omitted ...] ning objectives into long-term technical strategies that unlock the full potential of Docebo's capabilities. Own the Relationship: Take complete technical ownership of the Docebo-customer relationship, partnering closely with the Account Team to drive overall account health, customer growth, and long-term satisfaction. Command the Room: Create and deliver high-impact presentations regarding performance and contractual SLAs directly to customer senior and executive management. Guard the Platform: Continuously monitor and assess technical health across critical areas—including API usage, integrations, custom modules, and login/session trends—to preemptively mitigate risks. Cham