Manager, Technical Account Management
AI summary of the role
Lead and scale the Technical Account Management team supporting Stripe's largest and most strategic users, managing managers and setting the standard for strategic user partnership.
What you’ll do
- Lead a team of technical account managers working with Stripe's largest users, including managing managers.
- Partner with TAM leadership to shape strategy for Stripe's largest segment and most complex engagements.
- Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
- Hire and retain top technical talent as the team scales.
What you’ll bring
- At least 10+ years experience building and leading teams and businesses in high change environments delivering high impact in professional services, customer success, solutions architecture, or technical account management programs.
- Excellent collaborator with a proven track record in managing across complex environments, building relationships that deliver impact.
- Demonstrates performance operating in highly ambiguous environments, navigating cross functional complexity and driving efficiencies with limited resources.
- Excellent written and verbal communication skills.
About Stripe
Financial infrastructure APIs (payments, billing, tax, identity, issuing) used by millions of businesses from startups to global enterprises to run revenue online.
Private Late
Source and classification
Deployment team leadership · Evidence for this classification:
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The TAM team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user
More from the job description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The TAM team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe. What you’ll do Stripe is looking for an experienced leader to lead and grow the TAM team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of our most experienced TAMs, managing managers who are mo [... source excerpt omitted ...] , collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to the Head of Technical Account Management, Direct. Responsibilities Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements. Lead a team of technical account managers working with Stripe’s largest users. Hire and retain top technical talent as the team scales. Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs. Ensure that team members are happy, effective, and growing in their career and user work. Set clear goals and [... source excerpt omitted ...] s such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 10+ years experience building and leading teams and businesses in high change environments delivering high impact in professional services, customer success, solutions architecture, or technical account management programs. Excellent collaborator, with a proven track record in managing across complex environment
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