Associate Customer Success Manager

Sensormatic Solutions, a Johnson Controls business, helps retailers make smarter decisions through data, analytics, and connected technologies. As a Customer Success Manager, you will serve as a trusted advisor to both new and existing customers, helping them maximize the value of Sensormatic solutions while driving retention, adoption, and growth. What we offer Competitive salary and bonus plan Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities with outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us Out: A Day in a Life at Johnson Controls: What you will do In this role, you will partner closely with Regional Sales Managers, Mid-Market Sales Managers, and cross-functional teams to understand customer objectives, deliver actionable insights, support pilot programs, and ensure customers achieve measurable business outcomes. The ideal candidate combines strong relationship management skills with analytical thinking, customer advocacy, and a passion for helping customers succeed. How you will do it Retain and grow customer revenue through proactive account management, routine business reviews, reporting analysis, user t [... source excerpt omitted ...] term partnerships. Partner with sales teams before and after the sale to define pilot program objectives, establish success criteria, and support implementation activities. Lead customers through pilot evaluations, including field training, adoption strategies, and best-practice recommendations to support broader deployment opportunities. Identify expansion and upsell opportunities by understanding customer business needs and coordinating with internal stakeholders. Conduct regular customer meetings to evaluate business performance, adoption metrics, and future solution requirements. Manage a portfolio of enterprise retail customers, including organizations operating 75+ sto [... source excerpt omitted ...] tions, Marketing, Finance, Operations, and Technology teams to address customer needs and improve outcomes. Maintain knowledge of Sensormatic solutions, system functionality, and customer-facing data workflows. Support additional leadership initiatives and cross-functional projects as assigned. Demonstrate Johnson Controls values through accountability, customer focus, integrity, collaboration, innovation, and continuous improvement. What we look for Required Bachelor's degree in Business, Marketing, Management, or a related field. Minimum of 6 years of experience in customer success, account management, customer service, consulting, or other business-related roles. Stron