Senior Financial Services Industry Consultant

ABOUT US We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. Responsibilities: Collaborate with customers to understand their technical requirements and business needs Deliver and implement technical and care solutions and provide product-related consultation to our customers Deliver technical and operational training on Swift’s products and solutions to our customers Ensure all solutions meet industry standards, regulat [... source excerpt omitted ...] g effectiveness in meeting customer's needs, and deliver the project's expected outcomes while maintaining effective communication and expectation management in order to guarantee customer satisfaction Manage project risks (security, resources, budget, quality) and escalating issues to management when appropriate Manage Care services deliveries for assigned customers (update management, operational checks, etc.) considering Swift’s operational roadmap and customer’s initiatives Keep up to date with industry trends and advancements in Swift products and technologies Recommend improvements and optimizations to enhance product performance and customer satisfaction Assist the cu [... source excerpt omitted ...] oarding, solving potential issues they face during projects when those fall within one’s area of expertise and within the scope of the project, thereby ensuring the success of the customer engagement Participate in Continuous Improvement initiatives to enhance customer experience. Seeking to improve ways of doing things, as well as setting and meeting high standards for own work Update knowledge management databases and document problem management procedures for both existing and new products/services as required. What will make you successful: Bachelor’s degree or above in Computer Science or IT related fields or equivalent experience 3 - 8 years’ experience in technical an