Senior Operations Manager, Air (EHR)

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.” Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transforma [... source excerpt omitted ...] unch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value. Read more about Air! This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do Customer Discovery, Workflow Analysis & Technical Collaboration: Engage directly with customers to map their existing clinical and administrative workflows. Product Management & Technical Specifications: Draft detailed functional and technical specifications (user stori [... source excerpt omitted ...] specs in the development backlog. Project Leadership & Stakeholder Coordination: Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch. Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows. Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support. Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early. Process Design, Optimization & Tooling: Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, tra