Solutions Architect, Customer Success - US (Remote)
AI summary of the role
Fiddler is hiring a Solutions Architect to drive customer success for its AI Observability platform, ensuring enterprise customers achieve measurable outcomes from monitoring and governing AI agents, LLMs, and ML models.
What you’ll do
- Drive successful onboarding experiences by architecting and implementing solutions aligned with customer goals and Fiddler's capabilities.
- Build strong relationships with data science and ML engineering teams, guiding them through the AI observability journey to realize measurable value.
- Champion customer voice across Fiddler through technical engagements, status syncs, roadmap discussions, QBRs, and escalation management.
- Write custom integration code connecting Fiddler to customer data ecosystems using tools like Snowflake, Airflow, MLflow, S3, and Kafka.
What you’ll bring
- Bachelor's degree in Computer Science (AI/ML focus), Statistics, Mathematics, or related field with 5-7+ years of professional experience.
- 2+ years of hands-on experience deploying, monitoring, or maintaining ML models in production environments.
- Excellent communication, presentation, and storytelling abilities to distill complex technical concepts for technical and executive audiences.
- Strong organizational and project management skills to balance multiple customer engagements and priorities.
Technologies
Snowflake · Airflow · MLflow · S3 · Kafka · Kubernetes · AWS · Azure · GCP · TensorFlow · PyTorch · Scikit-learn
About Fiddler AI
Enterprise platform for evaluating, monitoring, securing, and governing AI agents, LLM apps, and ML models with in-environment trust models and lifecycle-wide observability.
Series C
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