Chief of Staff

Chief of Staff New York City | Full-time | On-site in SoHo, five days per week Reports to the CEO and works directly with the founding team ABOUT HELIOS Helios is building a new kind of company to solve America’s hardest problems, starting with the government interaction layer. Government shapes every consequential market, but the infrastructure connecting public institutions and private organizations remains fragmented, manual, and difficult to navigate. Helios is rebuilding that layer. Our core platform, Proxi, gives organizations the intelligence they need to understand what government is doing, why it matters, and what to do next. From that foundation, we design and deploy secure, mission-specific systems for government agencies, enterprises, and institutions operating in complex and highly regulated environments. We bring together frontier AI, deep public-sector expertise, and forward-deployed execution. Our team includes leaders and builders from the White House, U.S. Department of State, Datadog, and Microsoft. We are backed by leading institutional investors and trusted by organizations working on high-stakes problems across government and industry. THE ROLE We are hiring a Chief of Staff to serve as the operating connective tissue across Helios. This person will work directly with the founders and across the company to turn priorities into execution, keep team [... source excerpt omitted ...] t person is highly organized, responsive, resourceful, and calm under pressure. You create clarity in fast-moving environments, communicate with strong judgment, and take personal responsibility for making sure nothing falls through the cracks. WHAT YOU WILL OWN Daily Operations and Execution Translate founder and company priorities into clear workstreams, owners, deadlines, and operating plans. Enhance the company’s operating cadence, including priority reviews, project tracking, decision capture, and follow-through. Support multiple concurrent initiatives across product, customers, commercial efforts, hiring, finance, and external engagements. Identify gaps before they become [... source excerpt omitted ...] visibility, accountability, and execution without creating unnecessary bureaucracy. Maintain a clear source of truth for company priorities, commitments, owners, and deadlines. Customer Success Support onboarding, implementation, adoption, and ongoing success for strategic customers. Coordinate internal owners around customer commitments, product requests, deliverables, renewals, and expansion opportunities. Maintain a clear view of customer health, open issues, upcoming milestones, and next actions. Capture customer feedback and translate it into actionable input for the founders, product team, and broader company. Ensure customer communications are timely, polished, and