Customer Success Associate

About Rebuild America's disaster response system is broken. When a pipe bursts or a fire tears through a home, families are displaced for weeks, sometimes months, while restoration contractors fight to get reimbursed for their work through a slow, paper-heavy insurance process. Communities are dramatically changed in a matter of hours, and the contractors who rebuild them shouldn't have to wait. Rebuild is an operating system for restoration contractors who specialize in mitigating damage to homes and rebuilding them after disasters strike. Our initial product enables contractors to generate insurance-compliant estimates in minutes, allowing them to get reimbursed faster, take on more jobs, and repair more homes. Our customers are seeing 95%+ reductions in documentation time and 7%+ increases in claim reimbursements. We ended 2025 beating our revenue targets and closing our Seed round. Our customers include some of the largest restoration companies in the country, and we serve as a true extension of their teams. Climate change drives an estimated $210 billion in annual property damage, and Rebuild is tackling the massive opportunity to help contractors move faster and more accurately. The Role We're looking for a Customer Success Associate to own our scaled customer segment and make sure every contractor, whatever their size, gets real value from Rebuild. This is an early- [... source excerpt omitted ...] counts where the goal isn't white-glove service for a handful of logos, but smart, repeatable engagement that works at volume. A significant part of this role is experimentation. You'll test new ways to engage customers at scale, turn what works into playbooks, and build a self-serve, light-touch onboarding flow that gets new customers to value quickly. We're looking for someone who doesn't just run the process, but builds it and makes it better over time. You won't carry a revenue quota, but you'll be an early-warning system for growth: you'll spot expansion opportunities in your book early and escalate them to CS and Sales leadership. And this role is a launchpad. If you're [... source excerpt omitted ...] w York City. We work out of 221 Canal alongside the Rebuild engineering and founding team, and we're looking for someone who wants to build something, not just work a queue. What You'll Do Own a large book of Tier 3 accounts, with a focus on experimentation and building scaled engagement playbooks Build a self-serve, light-touch onboarding flow that gets new customers to value quickly, then continuously refine it to make it better Own all auto-renewal customers, keeping them healthy and renewing Own the support@rebuild alias, triaging every request and looping in the right owners when necessary Identify expansion opportunities early and escalate them to CS and Sales leade