Senior Customer Success Manager

📣 We hosted a hiring event on August 7th, where our team spoke about what a day in the life of a CSM at Motion is really like, plus they did a Q&A! You can watch this 30 minute video HERE to get a ton of insights! About Motion 💡 Marketing today runs on creative, and the teams doing it best understand that creative is both an art and a science. Rather than shipping ads and hoping they land, they build systems to understand what's driving performance, then turn those insights into repeat successes. Motion is built to help teams do exactly that. Our platform helps marketing teams understand which of their online ads are performing best and why, so they can ship more winners across Meta, LinkedIn, TikTok, and YouTube. We found product-market fit as an analytics platform, then dove headfirst into AI over the past couple of years, and that bet is paying off: our valuation has nearly tripled in two years, and we now help some of the world's top ecommerce and DTC brands and agencies, like Vuori, AG1, and HexClad, turn insights into results. ▶️ Learn more about the Motion product AND meet our new AI agent, Runneth 👋 We're an ambitious team with big goals, and we're looking for talented people to help us shape the future of AI-powered marketing! Our founders have built successful companies before, including alongside several of the people now at Motion. A number of teammates chose [... source excerpt omitted ...] ulture, and conviction behind what we’re building. About the Senior Customer Success Manager role 💜 Most CS jobs are about driving adoption of a tool. This one is different. Our customers are top DTC brands and agencies like Vuori, AG1, and HexClad, and they come to us because their creative process is broken: insights trapped in spreadsheets, testing decisions made on gut feel, no shared language between media buyers and creative teams. Your job is to rebuild that process with them, using Motion and Runneth as the vehicle. The CSMs who thrive here don't train people on features. They change how a company runs its creative strategy, and they earn a seat as a trusted advisor doi [... source excerpt omitted ...] a creative analytics platform, then went all-in on AI. The bet is paying off. Our valuation has nearly tripled in two years, and Runneth, our AI agent, is now at the center of how customers work. That means you'd be among the first CSMs anywhere deploying an AI agent into customer workflows, helping define what AI-era customer success even looks like. This isn't aspirational copy. Here's what our CS team does with AI today: Runneth as a strategic weapon, not a support tool. Running live creative audits during customer calls. Sharing "what's working / what's not" snapshots in follow-ups. Using competitor reverse-engineering during onboarding. Your customer conversations literal