Technical Enablement Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Technical Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions. You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations. How will you make an impact? Enabling partners to design, build, and deliver AI Agents using the Cognigy platform Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths Delivering technical enablement sessions, workshops, and hands-on labs Assisting partners with JavaScript development, debugging, and flow-based logic Supporting API usage and integrations as part of AI Agent implementations Helping partners work effectively with context variables and conversation l [... source excerpt omitted ...] and JavaScript, particularly for webchat embedding and xApps A general developer mindset, with comfort solving problems through flow logic and/or code Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting Ability to clearly explain technical concepts to both technical and non-technical audiences Strong collaboration and communication skills across sales, product, and delivery teams Enablement-focused qualities: A genuine passion for enablement and helping partners succeed independently Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution Comfort deli [... source excerpt omitted ...] ive and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that exce